Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

Subdomain Not Working

Discussion in 'General Discussion' started by drewshaker, Dec 14, 2015.

  1. drewshaker

    drewshaker Member

    Joined:
    Dec 14, 2015
    Messages:
    6
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Kiev, Ukraine
    cPanel Access Level:
    Root Administrator
    Greetings,

    I have a VPS as well. I added the cPanel account in WHM for my subdomain but it's not working. When I go to domain.com, everything works fine but when I go to track.domain.com nothing can be found.

    I even created the proper A records with my registrar.

    Any help?
     
    #1 drewshaker, Dec 14, 2015
    Last edited by a moderator: Dec 14, 2015
  2. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    43,699
    Likes Received:
    1,790
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Hello :)

    Does the subdomain ping to the correct IP address from your computer?

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #2 cPanelMichael, Dec 14, 2015
  3. drewshaker

    drewshaker Member

    Joined:
    Dec 14, 2015
    Messages:
    6
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Kiev, Ukraine
    cPanel Access Level:
    Root Administrator
    Hello

    Thank you. When I ping the subdomain it says it cannot find the host.

    It's odd because I changed the DNS settings over 24 hours ago.
     
    #3 drewshaker, Dec 14, 2015
  4. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    43,699
    Likes Received:
    1,790
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #4 cPanelMichael, Dec 14, 2015
  5. drewshaker

    drewshaker Member

    Joined:
    Dec 14, 2015
    Messages:
    6
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Kiev, Ukraine
    cPanel Access Level:
    Root Administrator
    #5 drewshaker, Dec 14, 2015
  6. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    43,699
    Likes Received:
    1,790
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    The other option is to consult with your domain registrar's support team to determine why the "A" record you created is not resolving.

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #6 cPanelMichael, Dec 15, 2015
  7. drewshaker

    drewshaker Member

    Joined:
    Dec 14, 2015
    Messages:
    6
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Kiev, Ukraine
    cPanel Access Level:
    Root Administrator
    Thank you. I will reach out to them and update the result on this thread.
     
    #7 drewshaker, Dec 16, 2015
  8. drewshaker

    drewshaker Member

    Joined:
    Dec 14, 2015
    Messages:
    6
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Kiev, Ukraine
    cPanel Access Level:
    Root Administrator
    My registrar's technical support told me to point the A record of the subdomain to the same NS records as my domain.

    Does that sound right?
     
    #8 drewshaker, Dec 16, 2015
  9. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    43,699
    Likes Received:
    1,790
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    No, the "A" record should point to the IP address that's assigned to it in cPanel, not a NS record.

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #9 cPanelMichael, Dec 16, 2015
  10. drewshaker

    drewshaker Member

    Joined:
    Dec 14, 2015
    Messages:
    6
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Kiev, Ukraine
    cPanel Access Level:
    Root Administrator
    Okay I see. Well it looks like the problem is coming from my host domain of the VPS. Could that be it? For example, why is my VPS host "hostname.mydomain.com" - Doesn't that confuse where to point it to? And what is the point of having a subdomain for the VPS?
     
    #10 drewshaker, Dec 16, 2015
  11. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    43,699
    Likes Received:
    1,790
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #11 cPanelMichael, Dec 16, 2015
(You must log in or sign up to post here.)
Loading...
Similar Threads - Subdomain Working
  1. danielrochin

    Subdomain as main account - pointing A record from Google Domains - Not Working, Please Help!

    danielrochin, Mar 1, 2018, in forum: Bind/DNS/Nameserver
    Replies:
    1
    Views:
    299
    cPanelMichael
    Mar 2, 2018
  2. trainingday

    Subdomain of addon domain not working

    trainingday, Oct 18, 2017, in forum: Bind/DNS/Nameserver
    Replies:
    5
    Views:
    692
    Infopro
    Oct 23, 2017
  3. NullyNuggat

    Subdomains Working Wrong

    NullyNuggat, Sep 20, 2017, in forum: Bind/DNS/Nameserver
    Replies:
    2
    Views:
    612
    NullyNuggat
    Sep 20, 2017
  4. Ayrton Lopes

    Subdomains Not Working Properly

    Ayrton Lopes, Aug 11, 2017, in forum: Bind/DNS/Nameserver
    Replies:
    2
    Views:
    1,071
    cPanelMichael
    Aug 14, 2017
  5. Tartut

    SOLVED subdomain not working

    Tartut, May 21, 2017, in forum: Bind/DNS/Nameserver
    Replies:
    2
    Views:
    3,349
    Tartut
    May 23, 2017

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Accept Learn More...
    Dismiss Notice