The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Subdomain Not Working

Discussion in 'General Discussion' started by drewshaker, Dec 14, 2015.

  1. drewshaker

    drewshaker Member

    Joined:
    Dec 14, 2015
    Messages:
    6
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Kiev, Ukraine
    cPanel Access Level:
    Root Administrator
    Greetings,

    I have a VPS as well. I added the cPanel account in WHM for my subdomain but it's not working. When I go to domain.com, everything works fine but when I go to track.domain.com nothing can be found.

    I even created the proper A records with my registrar.

    Any help?
     
    #1 drewshaker, Dec 14, 2015
    Last edited by a moderator: Dec 14, 2015
  2. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    37,037
    Likes Received:
    1,278
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Hello :)

    Does the subdomain ping to the correct IP address from your computer?

    Thank you.
     
    #2 cPanelMichael, Dec 14, 2015
  3. drewshaker

    drewshaker Member

    Joined:
    Dec 14, 2015
    Messages:
    6
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Kiev, Ukraine
    cPanel Access Level:
    Root Administrator
    Hello

    Thank you. When I ping the subdomain it says it cannot find the host.

    It's odd because I changed the DNS settings over 24 hours ago.
     
    #3 drewshaker, Dec 14, 2015
  4. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    37,037
    Likes Received:
    1,278
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    #4 cPanelMichael, Dec 14, 2015
  5. drewshaker

    drewshaker Member

    Joined:
    Dec 14, 2015
    Messages:
    6
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Kiev, Ukraine
    cPanel Access Level:
    Root Administrator
    #5 drewshaker, Dec 14, 2015
  6. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    37,037
    Likes Received:
    1,278
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    The other option is to consult with your domain registrar's support team to determine why the "A" record you created is not resolving.

    Thank you.
     
    #6 cPanelMichael, Dec 15, 2015
  7. drewshaker

    drewshaker Member

    Joined:
    Dec 14, 2015
    Messages:
    6
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Kiev, Ukraine
    cPanel Access Level:
    Root Administrator
    Thank you. I will reach out to them and update the result on this thread.
     
    #7 drewshaker, Dec 16, 2015
  8. drewshaker

    drewshaker Member

    Joined:
    Dec 14, 2015
    Messages:
    6
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Kiev, Ukraine
    cPanel Access Level:
    Root Administrator
    My registrar's technical support told me to point the A record of the subdomain to the same NS records as my domain.

    Does that sound right?
     
    #8 drewshaker, Dec 16, 2015
  9. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    37,037
    Likes Received:
    1,278
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    No, the "A" record should point to the IP address that's assigned to it in cPanel, not a NS record.

    Thank you.
     
    #9 cPanelMichael, Dec 16, 2015
  10. drewshaker

    drewshaker Member

    Joined:
    Dec 14, 2015
    Messages:
    6
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Kiev, Ukraine
    cPanel Access Level:
    Root Administrator
    Okay I see. Well it looks like the problem is coming from my host domain of the VPS. Could that be it? For example, why is my VPS host "hostname.mydomain.com" - Doesn't that confuse where to point it to? And what is the point of having a subdomain for the VPS?
     
    #10 drewshaker, Dec 16, 2015
  11. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    37,037
    Likes Received:
    1,278
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    #11 cPanelMichael, Dec 16, 2015
(You must log in or sign up to post here.)
Loading...
Similar Threads - Subdomain Working
  1. Ayrton Lopes

    Subdomains Not Working Properly

    Ayrton Lopes, Aug 11, 2017 at 4:29 PM, in forum: Bind / DNS / Nameserver Issues
    Replies:
    2
    Views:
    86
    cPanelMichael
    Aug 14, 2017 at 11:09 AM
  2. Tartut

    SOLVED subdomain not working

    Tartut, May 21, 2017, in forum: Bind / DNS / Nameserver Issues
    Replies:
    2
    Views:
    514
    Tartut
    May 23, 2017
  3. ktechmidas

    cPanel subdomain not working

    ktechmidas, May 11, 2017, in forum: Bind / DNS / Nameserver Issues
    Replies:
    1
    Views:
    372
    cPanelMichael
    May 11, 2017
  4. Alberto Salamanca

    Subdomains not working after migration

    Alberto Salamanca, Sep 5, 2016, in forum: Bind / DNS / Nameserver Issues
    Replies:
    1
    Views:
    448
    cPanelMichael
    Sep 6, 2016
  5. Spork Schivago

    Subdomain redirects not working

    Spork Schivago, Mar 3, 2016, in forum: Bind / DNS / Nameserver Issues
    Replies:
    5
    Views:
    1,443
    cPanelMichael
    Mar 22, 2016

Share This Page