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Subdomain Not Working

Discussion in 'General Discussion' started by drewshaker, Dec 14, 2015.

  1. drewshaker

    drewshaker Member

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    Greetings,

    I have a VPS as well. I added the cPanel account in WHM for my subdomain but it's not working. When I go to domain.com, everything works fine but when I go to track.domain.com nothing can be found.

    I even created the proper A records with my registrar.

    Any help?
     
    #1 drewshaker, Dec 14, 2015
    Last edited by a moderator: Dec 14, 2015
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Does the subdomain ping to the correct IP address from your computer?

    Thank you.
     
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    #2 cPanelMichael, Dec 14, 2015
  3. drewshaker

    drewshaker Member

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    Hello

    Thank you. When I ping the subdomain it says it cannot find the host.

    It's odd because I changed the DNS settings over 24 hours ago.
     
    #3 drewshaker, Dec 14, 2015
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    #4 cPanelMichael, Dec 14, 2015
  5. drewshaker

    drewshaker Member

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    #5 drewshaker, Dec 14, 2015
  6. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    The other option is to consult with your domain registrar's support team to determine why the "A" record you created is not resolving.

    Thank you.
     
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    #6 cPanelMichael, Dec 15, 2015
  7. drewshaker

    drewshaker Member

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    Thank you. I will reach out to them and update the result on this thread.
     
    #7 drewshaker, Dec 16, 2015
  8. drewshaker

    drewshaker Member

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    My registrar's technical support told me to point the A record of the subdomain to the same NS records as my domain.

    Does that sound right?
     
    #8 drewshaker, Dec 16, 2015
  9. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    No, the "A" record should point to the IP address that's assigned to it in cPanel, not a NS record.

    Thank you.
     
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    #9 cPanelMichael, Dec 16, 2015
  10. drewshaker

    drewshaker Member

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    Okay I see. Well it looks like the problem is coming from my host domain of the VPS. Could that be it? For example, why is my VPS host "hostname.mydomain.com" - Doesn't that confuse where to point it to? And what is the point of having a subdomain for the VPS?
     
    #10 drewshaker, Dec 16, 2015
  11. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    #11 cPanelMichael, Dec 16, 2015
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