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Subdomain of addon domain not working

Discussion in 'Bind / DNS / Nameserver Issues' started by trainingday, Oct 18, 2017.

  1. trainingday

    trainingday Registered

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    Hi here is my setup:
    example.com is primary cpanel(I no longer own the site)

    example2.com is addon domain hosted with godaddy and A record pointed to my server(nameserver is godaddy)

    test.example2.com is subdomain i created. In whm it dns edit zone it shows pointed to ip of server(A record), but when I go to site it says dns address can not be find.

    I tried: Home »Server Configuration »Tweak Settings. Then locate the following option: “Allow users to park subdomains of the server’s hostname” and set it to on

    Zone file shows cname pointing to example2.com

    thanks
     
    #1 trainingday, Oct 18, 2017
  2. SysSachin

    SysSachin Well-Known Member

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    Hello,
    Please make sure your website is pointing to your server IP. You have to check dns setting at intodns.com
     
    #2 SysSachin, Oct 18, 2017
  3. cPWilliamL

    cPWilliamL cP Technical Analyst II
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    It sounds like the DNS is set correctly at your server, but not at godaddy nameservers. If your domain uses remote DNS the changes/additions for your addon/sub domains must be made at your remote DNS. I would recommend pointing the domain's nameservers directly to your WHM server, this way, WHM can manage your DNS for you.
     
    #3 cPWilliamL, Oct 19, 2017
  4. trainingday

    trainingday Registered

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    Hi thanks for reply. I am not sure what remote dns is and a google search did not return anything. Are you saying since I am using godaddy nameservers that is remote dns? Will this be the only way to fix problem? Is there a tutorial for setting up nameservers to whm server?
     
    #4 trainingday, Oct 23, 2017
  5. trainingday

    trainingday Registered

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    thanks yes it says A record and www is pointing to my ip.
     
    #5 trainingday, Oct 23, 2017
  6. Infopro

    Infopro cPanel Sr. Product Evangelist
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    #6 Infopro, Oct 23, 2017
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