Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

Subdomain problem

Discussion in 'Bind/DNS/Nameserver' started by NMCNick, Jan 3, 2017.

Tags:
  1. NMCNick

    NMCNick Registered

    Joined:
    Oct 20, 2016
    Messages:
    1
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    UK
    cPanel Access Level:
    Root Administrator
    Hi,

    I'm completely stumped by an issue with a subdomain -

    I have created a subdomain, Pointed the subdomain at the correct IP and for a few days this worked great.

    Suddenly the root of the subdomain becomes accessible and throws up the default website page. However sub.domain.com/folder is accessible and worked.

    Now this after a few hours shows a Cpanel 404 page.

    Yesterday I deleted the subdomain and recreated it. This time subfolders were accessible but not the root. Now nothing is accessible again.

    I've checked the A records to ensure correct IP. One thing worth pointing out is that when i visit sub.domain.com:2087 it redirects to another of my servers but i dont understand why.

    Any pointers will be greatly appreciated
     
  2. Eminds

    Eminds Well-Known Member

    Joined:
    Nov 10, 2016
    Messages:
    267
    Likes Received:
    20
    Trophy Points:
    18
    Location:
    India
    cPanel Access Level:
    Root Administrator
    Make sure the IP that you are using for subdomain is not already in use OR assigned to some other server or domain as looks like that may causing the issues that you have described.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  3. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    43,711
    Likes Received:
    1,793
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Hello,

    Are you able to reproduce the issue with multiple browsers or across multiple systems when this happens? You may want to try clearing the browser and DNS cache on your machine to verify it's not an issue with cached data.

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
Loading...

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice