Subdomain server DNS address could not be found

BenLyon1990

Registered
Apr 28, 2016
4
0
1
Australia Melbourne
cPanel Access Level
Website Owner
Hello all,

I ahve been searching through all the forums to find out why my subdomain isn't working.

I have waited 72Hrs for it to propagate.

I set my subdomain up in cPanel using the subdomain link and pointed it towards a folder in my home/ (not under public_html) and granted it 755.

I have checked my A record and it points to my ip address 109.199.122.113, also i have run dig with the following ouput on domain.tld and store.domain.tld (the subdomain i am trying to setup)

Code:
; <<>> DiG 9.9.9 <<>> domain.tld
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 48099
;; flags: qr aa rd ra; QUERY: 1, ANSWER: 1, AUTHORITY: 0, ADDITIONAL: 1

;; OPT PSEUDOSECTION:
; EDNS: version: 0, flags:; udp: 4000
;; QUESTION SECTION:
;domain.tld.                   IN      A

;; ANSWER SECTION:
domain.tld.            3600    IN      A       109.199.122.113

;; Query time: 0 msec
;; SERVER: 172.32.3.8#53(172.32.3.8)
;; WHEN: Fri Apr 29 13:58:36 AUS Eastern Standard Time 2016
;; MSG SIZE  rcvd: 56
Code:
; <<>> DiG 9.9.9 <<>> store.domain.tld
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NXDOMAIN, id: 48481
;; flags: qr aa rd ra; QUERY: 1, ANSWER: 0, AUTHORITY: 1, ADDITIONAL: 1

;; OPT PSEUDOSECTION:
; EDNS: version: 0, flags:; udp: 4000
;; QUESTION SECTION:
;store.domain.tld.             IN      A

;; AUTHORITY SECTION:
domain.tld.            3600    IN      SOA     mecaserver.meca.local. hostmaste
r.meca.local. 4 900 600 86400 3600

;; Query time: 0 msec
;; SERVER: 172.32.3.8#53(172.32.3.8)
;; WHEN: Fri Apr 29 13:59:53 AUS Eastern Standard Time 2016
;; MSG SIZE  rcvd: 125
I am at a loss as to what to do,

I want to setup a store, without the domain.com.au/subdomain,

Please help!!
 
Last edited by a moderator:

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,904
2,218
463
Hello :)

Does the domain name associated with the subdomain use name servers associated with this cPanel server? If not, you must manually create the "A" record at the DNS provider for the domain name, or change the name servers to ones associated with IP addresses added to this cPanel server.

Thank you.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,904
2,218
463
That shows you have setup the "A" record, but it does not show if your domain name resolves to the cPanel server. Use a website such as IntoDNS to verify the name servers assigned to your domain name match IP addresses associated with the cPanel server.

Thank you.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,904
2,218
463
New Ok, so I have to change the IP in the 'A' Record to reflect the below ip's? Or setup the A records in those name servers?
Are the IP addresses you see in that image added as IP addresses to the cPanel server, or are those name servers the ones your hosting provider offered to you if this is a shared hosting account?

Thank you.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,904
2,218
463
You should change your name servers at the domain registrar to the ones provided by your hosting provider. Otherwise, you must manually insert all records from your DNS zone on the cPanel server via the administrative control panel offered by your DNS provider.

Thank you.