Subdomain Webmail has no formatting

[easono]

Hi all,

Hopefully someone can help me here, I have a a website/cpanel account on this i also have am addon domain, when I attempt to access the addon domains webmail the log in screen come up fine. but the follow page loads without a template/formatting screenshot attached

 

[cPanelMichael]

Hello,

Do you have root access to this server, or is this a hosting account you have purchased from a web hosting company?

Thank you.