Subdomain with www not work

[attila729]

Hi Guys,

I have a subdomain created by cpanel, if you write subdomain.it it work,
but if you write www.subdomain.it , it do not work
this is the error:

Unable to reach the site Unable to find the IP assistance of the server of www.subdomain.it.
Try to run the Windows Network Diagnostic tool.
DNS_PROBE_FINISHED_NXDOMAIN




I tried to put in DNS

www.subdomain.it.

1400

IN

CNAME

subdomain.it

but don't work.

I try to add with DNS CNAME, that you see up, also a new subdomain www.subdomain.it for put redirect to subdomain.it
but when i try to create www.subdomain.it,
this message is shown:

There was a problem creating the subdomain:
(XID ffcegr) (XID bu3zm7) A DNS entry for the domain “subdomain.it” already exists. at /usr/local/cpanel/Cpanel/Admin/Modules/Cpanel/subdomain.pm line 176.

Someone can help me?

thanks

 

[cPanelLauren]

This is because when you create an account or add a domain/subdomain cPanel automatically creates the CNAME for the www. subdomain in the DNS zone file. This relies on DNS being managed locally to function. If DNS for the domain is managed elsewhere you'd need to go where it is managed and add the record.