Matthew271

Member
Jul 27, 2012
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1
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Root Administrator
I just added a subdomain thru my Cpanel account. The subdomain is test.exmample.com. I then went into whm and noticed that it was added under "list subdomains" Although, Google still says its "Oops! Google Chrome could not find test.example.com" Any hints?

P.S. The Primary domain name for the List Account is example.com.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,202
363
Hello :)

Yes, check to make sure the domain name associated with the subdomain uses name servers pointed to the cPanel server.

Thank you.
 

Matthew271

Member
Jul 27, 2012
12
0
1
cPanel Access Level
Root Administrator
Thank you for all of your responses. I figured out that our old back-end developer had A records pointed to his authoriative Soft Layer account apparently. I didn't know that was possible. hmmm. But once he switched it back to our Soft Layer account, it started working. Issue resolved. Thank you for all of your support.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,202
363
I am happy to see the issue is now resolved. Thank you for updating us with the outcome.