Subdomains not working

[Matthew271]

I just added a subdomain thru my Cpanel account. The subdomain is test.exmample.com. I then went into whm and noticed that it was added under "list subdomains" Although, Google still says its "Oops! Google Chrome could not find test.example.com" Any hints?

P.S. The Primary domain name for the List Account is example.com.

 

[dalem]

My guess is DNS is not using your Server. example.com is using soft layers DNS

 

[cPanelMichael]

Hello

Yes, check to make sure the domain name associated with the subdomain uses name servers pointed to the cPanel server.

Thank you.

 

[Matthew271]

Thank you for all of your responses. I figured out that our old back-end developer had A records pointed to his authoriative Soft Layer account apparently. I didn't know that was possible. hmmm. But once he switched it back to our Soft Layer account, it started working. Issue resolved. Thank you for all of your support.

 

[cPanelMichael]

I am happy to see the issue is now resolved. Thank you for updating us with the outcome.

 

[Matthew271]

Your welcome. Thank you