Subreseller cant access

[bojomojo]

I have a subreseller account that cant be accessed, I tried and the owner tried.

I also changed the password and tried again but it still cant be accessed.
I want to know what is the problem with this

 

[cPanelDavidG]

I have a subreseller account that cant be accessed, I tried and the owner tried.

I also changed the password and tried again but it still cant be accessed.
I want to know what is the problem with this

cPanel/WHM does not natively support subreseller accounts. It only supports user, reseller and root accounts. You would do best to contact your hosting provider so they can assist you with any third-party software they have installed on their server(s).