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Suddenly email logins don't work

Discussion in 'E-mail Discussions' started by bbhsoft, Apr 24, 2017.

  1. bbhsoft

    bbhsoft Member

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    Hello guys,

    So I have this problem, suddenly the email logins stopped working... I can't even login trough the cPanel webmail feature from the Email Accounts section. I select roundcube and I get authentication error. I also can't login over IMAP. What could that be? Of course I tried rebooting and updating, it did not helped. Sample from the log in /var/log/maillog

    Thanks

    Apr 24 23:31:23 pv-consult spamd[2431]: spamd: handled cleanup of child pid [1556] due to SIGCHLD: interrupted, signal 2 (0002)
    Apr 24 23:31:23 pv-consult dovecot: lmtp(1570): Connect from local
    Apr 24 23:31:23 pv-consult dovecot: lmtp(1570): Disconnect from local: Successful quit
    Apr 24 23:31:24 pv-consult dovecot: imap-login: Login: user=<__cpanel__service__auth__imap__idxfdldxzxhrlpvlkcrr4nhs8zr7xoarhdvjdaduea1u6d...>, method=PLAIN, rip=127.0.0.1, lip=127.0.0.1, mpid=1574, secured, session=<NEelfe9NApZ/AAAB>
    Apr 24 23:31:24 pv-consult dovecot: imap(__cpanel__service__auth__imap__idxfdldxzxhrlpvlkcrr4nhs8zr7xoarhdvjdaduea1u6drias4iw1twqzdahtxg): Logged out in=11, out=462, bytes=11/462
    Apr 24 23:31:25 pv-consult dovecot: imap-login: Aborted login (auth failed, 1 attempts in 2 secs): user=<info@DOMAIN>, method=PLAIN, rip=212.5.158.18, lip=178.63.26.171, TLS, session=<GiKdfe9NUpXUBZ4S>

    Any help will be appreciated.

    Thanks
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

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    Hello @bbhsoft,

    The output you provided looks to show the Chkservd login attempt for service monitoring as opposed to a manual authentication attempt. Could you let us know the output to /var/log/maillog and /var/log/exim_mainlog when the authentication attempt fails?

    Also, please post the output from the following commands:

    Code:
    cat /usr/local/cpanel/version
     /scripts/restartsrv_dovecot --status
    Thank you.
     
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