Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

Suddenly email logins don't work

Discussion in 'E-mail Discussion' started by bbhsoft, Apr 24, 2017.

  1. bbhsoft

    bbhsoft Registered

    Feb 19, 2008
    Likes Received:
    Trophy Points:
    Hello guys,

    So I have this problem, suddenly the email logins stopped working... I can't even login trough the cPanel webmail feature from the Email Accounts section. I select roundcube and I get authentication error. I also can't login over IMAP. What could that be? Of course I tried rebooting and updating, it did not helped. Sample from the log in /var/log/maillog


    Apr 24 23:31:23 pv-consult spamd[2431]: spamd: handled cleanup of child pid [1556] due to SIGCHLD: interrupted, signal 2 (0002)
    Apr 24 23:31:23 pv-consult dovecot: lmtp(1570): Connect from local
    Apr 24 23:31:23 pv-consult dovecot: lmtp(1570): Disconnect from local: Successful quit
    Apr 24 23:31:24 pv-consult dovecot: imap-login: Login: user=<__cpanel__service__auth__imap__idxfdldxzxhrlpvlkcrr4nhs8zr7xoarhdvjdaduea1u6d...>, method=PLAIN, rip=, lip=, mpid=1574, secured, session=<NEelfe9NApZ/AAAB>
    Apr 24 23:31:24 pv-consult dovecot: imap(__cpanel__service__auth__imap__idxfdldxzxhrlpvlkcrr4nhs8zr7xoarhdvjdaduea1u6drias4iw1twqzdahtxg): Logged out in=11, out=462, bytes=11/462
    Apr 24 23:31:25 pv-consult dovecot: imap-login: Aborted login (auth failed, 1 attempts in 2 secs): user=<info@DOMAIN>, method=PLAIN, rip=, lip=, TLS, session=<GiKdfe9NUpXUBZ4S>

    Any help will be appreciated.

  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Apr 11, 2011
    Likes Received:
    Trophy Points:
    cPanel Access Level:
    Root Administrator
    Hello @bbhsoft,

    The output you provided looks to show the Chkservd login attempt for service monitoring as opposed to a manual authentication attempt. Could you let us know the output to /var/log/maillog and /var/log/exim_mainlog when the authentication attempt fails?

    Also, please post the output from the following commands:

    cat /usr/local/cpanel/version
     /scripts/restartsrv_dovecot --status
    Thank you.
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice