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Suddenly my whm cpanel unable login to the webmail.

Discussion in 'E-mail Discussions' started by alan8888, Oct 16, 2012.

  1. alan8888

    alan8888 Registered

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    When I type the correct password it ask me to choose squirrelmai , or cubemail , and then it just keep stuck in the login screen and unable to login.

    Here are what I have done:

    1) Rebooting the server entirely
    2) Updating the server (yum)
    3) Restart IMAP Server (Courier/Dovecot) through WHM
    4) Restart Mail Server (Exim) through WHM
    5) Restart POP3 Server (cPPOP) through WHM
    6) Restart all server under WHM
    6) Email password has been changed.
    7) /usr/local/cpanel/bin/update-roundcube --force
    8) add my ip and server local ip address to cPHulk white list
    9) Clear cPullk table
    10) /scripts/mailperm
    11) /scripts/upcp
    12) /usr/local/apache/bin/httpd -t
    13) /scripts/checkperlmodules

    none of this can fix, please help :confused:
     
  2. PascM

    PascM Member

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    Twitter:
    Restart cpanel service and see if that helps you out.
     
  3. alan8888

    alan8888 Registered

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    It doesn't not help after restart cpanel service
     
  4. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Twitter:
    Have you tried clearing your browser cache and or trying another browser?
     
  5. alan8888

    alan8888 Registered

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    Yes of coz, I tried chrome and firefox and others computer as well. After the choosing webmail screen, it bounce back to that webmail login screen again and ask you for mail.

    I just did a command

    /usr/bin/mysqlcheck -u root --all-database

    everything is OK

    - - - Updated - - -

    also tried to use local mail client connect, it keep asking me for username and password
     
  6. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Twitter:
    Please open a ticket to cPanel Support about this. You will of course need to provide root access and a user account's access for cPanel to look into this for you.
     
  7. alan8888

    alan8888 Registered

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    I just go to /var/log/maillog

    Here is What I found , but I am not sure how to get this fix

     
  8. h40s4m4

    h40s4m4 Member

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    mmm, iptables or /etc/localdomains
     
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