Suddenly unable to send emails

[oscar.omar]

Hi,
Suddenly stop sending emails and start having these errors in CPANEL: retry time not reached for any host for 'any_domain.com', someone could help me find the error, I have generated a ticket 93498586.



I have checked with my provider and no changes have been made.
I found this in the cpanel logs:

[2020-06-15 20:57:37 -0500] warn [whostmgrd] The subprocess (whostmgr (partial)) exited with an error: El subproceso informó el número de error 1 cuando finalizó. at /usr/local/cpanel/Cpanel/Server/Handlers/SubProcess.pm line 250, <GEN51> line 12.
Cpanel::Server::Handlers::SubProcess::_report_subprocess_errors(Cpanel::Server::Handlers::SubProcess=HASH(0x2669f48)) called at /usr/local/cpanel/Cpanel/Server/Handlers/SubProcess.pm line 108
Cpanel::Server::Handlers::SubProcess::handler(Cpanel::Server::Handlers::SubProcess=HASH(0x2669f48), "subprocess_name", "whostmgr (partial)", "subprocess_read_handle", GLOB(0x26d0a80), "subprocess_write_handle", GLOB(0x26d0b58), "subprocess_pid_to_reap", ...) called at cpsrvd.pl line 7430
cpanel::cpsrvd::cpHandler("app", "whostmgr", "json", 0, "document", "./shared/js/email_deliverability/views/listDomains.ptt") called at cpsrvd.pl line 6552
cpanel::cpsrvd::dodoc_whostmgrd() called at cpsrvd.pl line 1989
cpanel::cpsrvd::dodoc(HASH(0x13498a0)) called at cpsrvd.pl line 1734
cpanel::cpsrvd::handle_one_connection(4) called at cpsrvd.pl line 1114
cpanel::cpsrvd::script() called at cpsrvd.pl line 434

I have cleaned the exim db, restarted the services and the problem persists.

Any idea?

Thanks.

 

[cPanelLauren]

Hello,

I took a look at the ticket you'd opened and it would appear that the issue was related to port 25 not being open. I wanted to also point out that you can have exim listen on 26 if your provider closes 25 - but it does appear that the end result of the ticket was that you would be contacting your provider for assistance.

 

[oscar.omar]

Hello,

I have continued with the review of this problem, my provider has enabled port 25, my emails are sent successfully and also return successfully, but in the WHM panel I still get these messages, I even did tests ocn https: // www .mail-tester.com and I have a score of 9 on my email server, any other ideas?

Thanks

 

[cPanelAnthony]

Hello! Could you open a support ticket using the link in my signature and update us here with the ticket ID? That way I can update this thread with a solution.

 

[oscar.omar]

@cPanelAnthony thanks for your information, this is the ticket 94377510.

Thanks

 

[cPanelAnthony]

Thanks, Oscar! Reviewing the ticket, it looks like you have domains that were using third-party nameservers and the SPF and DKIM records needed to be added to the correct DNS host. Don't hesitate to reach out with any questions!