The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Support access ID

Discussion in 'General Discussion' started by Zabidin, Mar 3, 2016.

  1. Zabidin

    Zabidin Active Member

    Joined:
    Jan 6, 2016
    Messages:
    28
    Likes Received:
    1
    Trophy Points:
    1
    Location:
    Malaysia
    cPanel Access Level:
    Root Administrator
    Hi,

    I'm root administrator. I having problem with this issue. I want to open ticket. When i copy paste the access id to support ticket, it said not match with ip address that i put.

    The access id generate as same box with the ip address. So i cannot open support ticket. What should i do?

    Thanks.
     
  2. Infopro

    Infopro cPanel Sr. Product Evangelist
    Staff Member

    Joined:
    May 20, 2003
    Messages:
    14,478
    Likes Received:
    203
    Trophy Points:
    63
    Location:
    Pennsylvania
    cPanel Access Level:
    Root Administrator
    Twitter:
    From in your WHM, top right corner, is a small life preserver icon for Support. On that menu is an option to contact cPanel. Give that a go.
     
Loading...

Share This Page