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Support Logic, Mail Pipe, How? [moved]

Discussion in 'E-mail Discussions' started by Afterburn, Jun 14, 2006.

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  1. Afterburn

    Afterburn Member

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    Hi guys,

    I've installed support logic on my server using Fantastico, but im stuck at the point of getting the mail pipe to work, I was going to look on their site but its offline (it says the "Sorry, but this board is currently unavailable. Please try again later.") So I'm asking here... I have no idea what to do on this one so anyone that has this working please explain how :)

    Thanks!
     
  2. bmcgrail

    bmcgrail Well-Known Member

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    I just installed the script to check it out... and wasn't able to get it to work.

    You should just be able to add a forward to pipe to pipe.php.

    Code:
    | /home/account/public_html/install_dir/pipe.php
    

    If you want a good helpdesk system check out cerberus at http://www.cerberusweb.com/ They offer it free for a single email address (e.g. support@domain.com) but you can have multiple people login and handle tickets.

    It's too bad fantastico doesn't strike a deal to add cerberus to their install script. With the exception of perldesk for $100 all the fantastico support scripts suck.
     
  3. jackie46

    jackie46 BANNED

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    Why do you Fantastico people post your issues here? Maybe you should be posting on the netenburg forum as this is unrelated to Cpanel. Come on, get the proper support from the proper forums.
     
  4. bmcgrail

    bmcgrail Well-Known Member

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    eeeew us "Fantastico" (using hands to make quote marks as I speak the forbidden word) people. I feel so dirty.
     
  5. Afterburn

    Afterburn Member

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    because it is a cpanel problem, its resolved anyway now, i decided to just use something else.
     
  6. chirpy

    chirpy Well-Known Member

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    It's not a cPanel problem. If you use fantastico you should post on their support forums.
     
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