Support Request link in cPanel is not redirecting to new URL

lori

Registered
Sep 11, 2006
4
0
151
I have changed the Support Request URL in the WHM 'Support Request Configuration' settings, but the links in cPanel still lead to the default cPanel support request page. Any idea how I can get the redirect to work?

WHM: 11.26.8
cPanel: 11.26.9
cPanel Pro: 1.0 (RC1)
cPanel theme: x3
CENTOS 4.7 x86_64
PHP 5.2.14
Apache 1.3.42

Thank you.
 

lori

Registered
Sep 11, 2006
4
0
151
Thanks for your reply, but I do not understand what you mean. I am root, but not a reseller user.
 

lori

Registered
Sep 11, 2006
4
0
151
Thanks for the link. I don't think I am in the same situation as the person on the other thread. There is no reseller account involved. I am logged into WHM as root and trying to redirect the cPanel support request button from the default cPanel support form to the URL of my support ticket system submission form. The new URL is correct in the WHM settings, but the cPanel buttons for all cPanel accounts still go to the cPanel default form.
 

cPanelDon

cPanel Quality Assurance Analyst
Staff member
Nov 5, 2008
2,545
12
268
Houston, Texas, U.S.A.
cPanel Access Level
DataCenter Provider
Twitter
I have changed the Support Request URL in the WHM 'Support Request Configuration' settings, but the links in cPanel still lead to the default cPanel support request page. Any idea how I can get the redirect to work?

WHM: 11.26.8
cPanel: 11.26.9
cPanel Pro: 1.0 (RC1)
cPanel theme: x3
CENTOS 4.7 x86_64
PHP 5.2.14
Apache 1.3.42

Thank you.
In cPanel 11.25, the cPanel Pro feature "Configure Support Request Submissions" was replaced with "Configure Customer Contact" -- the difference that I believe you're experiencing is that the contact form in cPanel will now submit to the URL that is defined in WHM instead of redirecting the user outside of cPanel.

If the old behavior is still desired, I would consider creating a cPanel Plugin to install a custom Support icon that has the same effect, that of redirecting the user after clicking a custom icon in cPanel. I recommend the following documentation resources for in-depth information about developing cPanel Plugins and adding custom icons in cPanel:

If you use a custom support icon and would like to disable and or hide the built-in feature, you may do so via the following steps: