The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Support Request link in cPanel is not redirecting to new URL

Discussion in 'General Discussion' started by lori, Sep 9, 2010.

  1. lori

    lori Registered

    Joined:
    Sep 11, 2006
    Messages:
    4
    Likes Received:
    0
    Trophy Points:
    1
    I have changed the Support Request URL in the WHM 'Support Request Configuration' settings, but the links in cPanel still lead to the default cPanel support request page. Any idea how I can get the redirect to work?

    WHM: 11.26.8
    cPanel: 11.26.9
    cPanel Pro: 1.0 (RC1)
    cPanel theme: x3
    CENTOS 4.7 x86_64
    PHP 5.2.14
    Apache 1.3.42

    Thank you.
     
  2. Infopro

    Infopro cPanel Sr. Product Evangelist
    Staff Member

    Joined:
    May 20, 2003
    Messages:
    14,472
    Likes Received:
    200
    Trophy Points:
    63
    Location:
    Pennsylvania
    cPanel Access Level:
    Root Administrator
    Twitter:
    There was a thread related to this a while back that I was involved in and we came to realize that if you are root, and you change the support URL it didn't work right for resellers users, IIRC.
     
  3. lori

    lori Registered

    Joined:
    Sep 11, 2006
    Messages:
    4
    Likes Received:
    0
    Trophy Points:
    1
    Thanks for your reply, but I do not understand what you mean. I am root, but not a reseller user.
     
  4. Infopro

    Infopro cPanel Sr. Product Evangelist
    Staff Member

    Joined:
    May 20, 2003
    Messages:
    14,472
    Likes Received:
    200
    Trophy Points:
    63
    Location:
    Pennsylvania
    cPanel Access Level:
    Root Administrator
    Twitter:
  5. lori

    lori Registered

    Joined:
    Sep 11, 2006
    Messages:
    4
    Likes Received:
    0
    Trophy Points:
    1
    Thanks for the link. I don't think I am in the same situation as the person on the other thread. There is no reseller account involved. I am logged into WHM as root and trying to redirect the cPanel support request button from the default cPanel support form to the URL of my support ticket system submission form. The new URL is correct in the WHM settings, but the cPanel buttons for all cPanel accounts still go to the cPanel default form.
     
  6. Infopro

    Infopro cPanel Sr. Product Evangelist
    Staff Member

    Joined:
    May 20, 2003
    Messages:
    14,472
    Likes Received:
    200
    Trophy Points:
    63
    Location:
    Pennsylvania
    cPanel Access Level:
    Root Administrator
    Twitter:
    So, root owns the accounts you're talking about, correct?
     
  7. lori

    lori Registered

    Joined:
    Sep 11, 2006
    Messages:
    4
    Likes Received:
    0
    Trophy Points:
    1
    Yes, root owns all accounts on the server.
     
  8. cPanelDon

    cPanelDon cPanel Quality Assurance Analyst
    Staff Member

    Joined:
    Nov 5, 2008
    Messages:
    2,557
    Likes Received:
    7
    Trophy Points:
    38
    Location:
    Houston, Texas, U.S.A.
    cPanel Access Level:
    DataCenter Provider
    Twitter:
    In cPanel 11.25, the cPanel Pro feature "Configure Support Request Submissions" was replaced with "Configure Customer Contact" -- the difference that I believe you're experiencing is that the contact form in cPanel will now submit to the URL that is defined in WHM instead of redirecting the user outside of cPanel.

    If the old behavior is still desired, I would consider creating a cPanel Plugin to install a custom Support icon that has the same effect, that of redirecting the user after clicking a custom icon in cPanel. I recommend the following documentation resources for in-depth information about developing cPanel Plugins and adding custom icons in cPanel:

    If you use a custom support icon and would like to disable and or hide the built-in feature, you may do so via the following steps:
     
Loading...

Share This Page