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support ticket ? does it work ?

Discussion in 'General Discussion' started by Sampei, Oct 24, 2002.

  1. Sampei

    Sampei Member

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    Hi,
    I have submitted a support ticket in my whm box because my server reject all the mail from when I have upgraded it to the last stable version. I have opened the ticket more than 3 days ago and, still now, I haven't received any answer from support (only the automated request of my root passowrd). Is this normal ?

    Thank you
     
  2. H2Hosting.com

    H2Hosting.com Well-Known Member

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    yes, they trying to help via email, but 100% the will ask your root password and never use it to connect! More - YOU CAN FIND your root password, published on the web in clear text!!!!
     
  3. Sampei

    Sampei Member

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    I don't understand. Why I can find my root password on the web ? And where ?
     
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