support ticket e-mail not working

Qtellnet

Registered
Mar 17, 2012
2
0
51
cPanel Access Level
Root Administrator
Hello,

I have 3 server with Cpanel and when I go to change password or make a support ticket its not working.
I need help and cant at this stage raise a ticket in WHM
Everytime it tells that my password is wrong and I'm redirected to page to try again.
When I press the reset password as well plus I dont get that mail either
Any help please
Michael
 
Last edited:

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,202
363
Hello :)

Can you email a support request to csATcpanel.net directly and explain the issue? Our Customer Service department can then direct your request over to Technical Support.

Thank you.
 
Last edited by a moderator:

Qtellnet

Registered
Mar 17, 2012
2
0
51
cPanel Access Level
Root Administrator
I have set up ticket in ssh

[Moderator Note: The specific ticket information was removed from this line of the post]

so I need to set up my new password for my e-mail address

so I can make support ticket

Michael
 
Last edited by a moderator:

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,202
363
Hello @Qtellnet,

Can you confirm if you were able to reach out to our Customer Service Department to ensure ticket submission functionality works properly for your account?

Thank you.