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Support Ticket Login Issue

Discussion in 'General Discussion' started by Gareth-AWD, Jul 12, 2018 at 7:52 AM.

  1. Gareth-AWD

    Gareth-AWD Well-Known Member

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    I'm having trouble with our hostname SSL not renewing and need to submit a support ticket but can't.

    My ticket password doesn't work. I try a reset and no reset comes through to the two different support accounts we have. One is a cpanel hosted email the other is not.

    Creating a new account works, but when I login it won't let me accept the support terms and conditions. The same in Firefox and Chrome.

    Is there an issue with cPanel support at the moment?
     
  2. Infopro

    Infopro cPanel Sr. Product Evangelist
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    I've contacted Customer Service for you and they're going to open a ticket on your behalf using your forums email account. Or, your forums email domain, depending on what they can locate on that end, I suppose. :)
     
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