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Support Ticket system problem

Discussion in 'General Discussion' started by don_will, Nov 12, 2007.

  1. don_will

    don_will Well-Known Member

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    mm.. i think this is the right section. If i am wrong please move to the right section. my problem is.... i tried to submit tickets.. i can login, i can type.... but at the End.. when i clicked.. the is loaded and blank. i am using mozilla firefox and IE7.. at this time now... the main page also blank, everything is blank.
     
  2. cPanelDavidG

    cPanelDavidG Technical Product Specialist

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    Is this an issue with the support tickets functionality in cPanel or with submitting a ticket to cPanel.net?
     
  3. don_will

    don_will Well-Known Member

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  4. cPanelDavidG

    cPanelDavidG Technical Product Specialist

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  5. don_will

    don_will Well-Known Member

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    same errors. when ive clicked at SEND.. its blank at Firefox. and at IE7 : HTTP 500 Internal Server Error
     
  6. cPanelDavidG

    cPanelDavidG Technical Product Specialist

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    In the interest of ensuring your ticket is addressed, send in the message as an email to sales@cpanel.net and I'll route it over to our support staff. Note that you were having problems using the ticket submission screen so I know to put a note on the ticket for our SysAdmins.
     
  7. don_will

    don_will Well-Known Member

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    thank you very much. already send mail
     
  8. cPanelBilly

    cPanelBilly Guest

    Clear your cache and cookies and it will fix it for you. If it doesnt please let me know.
     
  9. Bailey

    Bailey Well-Known Member

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    I have been unable to open a ticket w/ cPanel for the last week.

    I have zero cache set up in order to empty it (forced @ 0 MB), and as my laptop has a brand-new hard drive with no recovered data, there are no cPanel-related cookies to clear.

    I also get the blank screen in Firefox. The version of FF is: Mozilla/5.0 (Macintosh; U; Intel Mac OS X; en-US; rv:1.8.1.9) Gecko/20071025 Firefox/2.0.0.9

    I will send my issue in through sales@ ... thanks for offering an alternative.

    :D Bailey
     
  10. cPanel Scott

    cPanel Scott cPanel Systems Engineering Manager
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    Hi!
    I'm currently investigating this and am trying to figure out what's happening. If anyone else is experiencing an error 500 or blank screen while submitting a ticket, please send PM or E-Mail me your workstation's IP address and about how much time has passed since you experienced the error. My email address is scott [at] cpanel.net.

    Thank you,

    Scott O'Neil
    Systems Administrator, cPanel
     
    #10 cPanel Scott, Nov 12, 2007
    Last edited: Nov 12, 2007
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