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Suspend Account weird behavior

Discussion in 'General Discussion' started by iso99, Nov 6, 2014.

  1. iso99

    iso99 Well-Known Member

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    Account suspension on my system seems to be odd. When I suspend a website with a Wordpress blog, it does not display the Suspended page, rather it just says "Error establishing database connection" which is an error from Wordpress itself.

    Any help?
     
    #1 iso99, Nov 6, 2014
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Hello :)

    Do you notice any error messages in /usr/local/cpanel/logs/error_log when suspending or unsuspending the account?

    Thank you.
     
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    #2 cPanelMichael, Nov 7, 2014
  3. iso99

    iso99 Well-Known Member

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    No errors on that log file so far regarding suspension
     
    #3 iso99, Nov 7, 2014
  4. iso99

    iso99 Well-Known Member

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    Please help, I need fix on this one.
     
    #4 iso99, Nov 9, 2014
  5. Infopro

    Infopro cPanel Sr. Product Evangelist Staff Member

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    #5 Infopro, Nov 10, 2014
  6. iso99

    iso99 Well-Known Member

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    Thanks for the help but seems to be a different issue. This happens when I use the "Transfer Tool" to move accounts.

    My issue is that suspending account does not work properly. The suspended page do not appear on the website.
     
    #6 iso99, Nov 12, 2014
  7. Infopro

    Infopro cPanel Sr. Product Evangelist Staff Member

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    Please feel free to open a ticket with cPanel technical Support.
     
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    #7 Infopro, Nov 12, 2014
  8. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Please feel free open a support ticket using the link in my signature so we can take a closer look. You can post the ticket number here so we can update this thread with the outcome.

    Thank you.
     
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    #8 cPanelMichael, Nov 12, 2014
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