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Suspend an Account

Discussion in 'General Discussion' started by analitix, Jul 30, 2014.

  1. analitix

    analitix Member

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    Quick easy question, when suspending an account through WHM, it suspends the website, does it also block the user receiving emails, the password gets changed and if you un-suspend the password is reset to its original form?
     
  2. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Not that I'm aware of, no.

    When you remove the suspension the account can be logged into with the existing password the user was using prior, yes.
     
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  3. analitix

    analitix Member

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    So basically suspended only means the website?
     
  4. NixTree

    NixTree Well-Known Member

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    No, it will lock down cPanel / FTP access, email access, etc . But it will not prevent delivering emails to the email accounts under suspended accounts. But email accounts cannot authenticate and access their mails. What actually cPanel does is, adding some special characters to the beginning of the password hash along with suspend operation. When you unsuspend it , it will remove the special characters, allowing it to preserve the passwords.
     
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  5. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello :)

    Yes, email service is suspended and authentication is denied, but messages sent to the account are not bounced. Those messages are downloadable after the suspension is removed.

    Thank you.
     
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  6. matthers

    matthers Member

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    Hello Michael, sorry to hijack the topic, but was this feature implemented recently? I do not remember seeing this behavior in the last 1-2 years, but I might be wrong.
     
  7. cPanelMichael

    cPanelMichael Forums Analyst
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    There have been no changes to this behavior recently. What behavior are you expecting, or have you experienced different results?

    Thank you.
     
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  8. matthers

    matthers Member

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    I do not remember if 1-2 years ago the emails sent to suspended accounts were saved on the server or bounces.

    I was wondering if this was implemented recently. I usually check the changelogs and I don't remember if this was implemented after 11.34 .
     
  9. cPanelMichael

    cPanelMichael Forums Analyst
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    That's always been the behavior as far as I know. However, you might be thinking of bounces when quota limits are reached, which is different from account suspensions.

    Thank you.
     
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  10. matthers

    matthers Member

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    Nope, I know about the quota limit reached bounces. I just always had the impression that the emails being sent to the account while suspended were lost. Oh well, I found out a new thing today.

    Thank you Michael .
     
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