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Suspend and unsuspend email accounts

Discussion in 'E-mail Discussions' started by kernow, Feb 1, 2016.

  1. kernow

    kernow Well-Known Member

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    #1 kernow, Feb 1, 2016
    Last edited: Feb 1, 2016
  2. Infopro

    Infopro cPanel Sr. Product Evangelist
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    On the far right of each email account listed is a menu, on it, Suspend, Suspend Login and Suspend Incoming Mail, are shown.
     
  3. kernow

    kernow Well-Known Member

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    Ummm............... On the far right of where? WHM>>Home >> Email no email accounts link is shown. See pic
    I see it in the clients cpanel mail menu but not from WHM>>home>>mail
     

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    #3 kernow, Feb 1, 2016
    Last edited: Feb 1, 2016
  4. Infopro

    Infopro cPanel Sr. Product Evangelist
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    "...cPanel's Email Accounts interface (Home >> Email >> Email Accounts)."

    In your cPanel, not WHM.

    HTH!
     
  5. kernow

    kernow Well-Known Member

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    Well the docs suggest its available from WHM, OK whatever............. So the system admin logs in to a clients account and suspends a mail account for reason x, what stops the client logging back in and un-suspending the mail account?
     
  6. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Email users shouldn't have access to the full cPanel interface.
     
  7. kernow

    kernow Well-Known Member

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    But they do, I just created a test account, added an email account, then as root suspended the account, then logged in as the client and unsuspended the account. Hey presto! email account now unsuspended.
     
  8. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Lets say I have a forum at mydomain.com, I offer my active users their own, @mydomain.com email address. Those users can login to their Webmail at mydomain.com/webmail using the full email address as login username.

    None of those users has access to those Suspend options. They do have options though.

    webmailoptionsmenu.png
     
  9. Infopro

    Infopro cPanel Sr. Product Evangelist
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    From the docs:
    I think this could be worded differently. As a WHM user, if you have login enabled to an account from within WHM, you could use these tools as a WHM user, yes.
     
  10. kernow

    kernow Well-Known Member

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    I have logged in to the test account example.com using cpanel username and passwd. In the mail section I have the ability to suspend and unsuspend mail accounts.See pic
     

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  11. Infopro

    Infopro cPanel Sr. Product Evangelist
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    You cannot login to your cPanel using an email account (username@domain.com / password for email account). You can only login to Webmail. As the docs state:
    "cPanel account owners"
     
  12. kernow

    kernow Well-Known Member

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    I guess I'm not explaining myself properly.
    OK, user sends spam from email account testmail@example.com so system admin logs into user cpanel and in the mail section suspends the mail account testmail@example.com , but then user can then login to example.com/cpanel and unsuspend the mail account.
     
    #12 kernow, Feb 1, 2016
    Last edited: Feb 1, 2016
  13. Infopro

    Infopro cPanel Sr. Product Evangelist
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    That's incorrect. You're not being clear enough in your example. User, as in email user, is not the same as cPanel Account Owner.

    As mentioned, that user in your sending spam email example needs to be the cPanel account owner, or, have the cPanel Account Owners login details.

    An email account cannot login to cPanel's full interface.
     
  14. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Wait a moment..

    You're saying that the cPanel Account Owner is sending spam I think. If yes, then yes, you can't prevent the cPanel account owner from unsuspending his email account using this method to stop him from sending email.

    If the cPanel Account Owner is sending spam, you can suspend the entire cPanel account.
     
  15. kernow

    kernow Well-Known Member

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    How hilarious / stupid is that?
    So a client spams, you suspend the mail account but then the client just logs in to his cpanel account and un-suspends the mail account to carry on spamming. What a totally pointless new feature.
     
  16. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Under normal circumstances there should be only one cPanel Account Owner and he doesn't share his login details. If that cPanel Account Owner is sending spam from his account on your server, this isn't the tool for managing that problem.
     
  17. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello :)

    I'm happy to report that new functionality in cPanel version 56 will address this issue. The added functionality stems from these feature requests:

    Suspend account also suspend receiving and forward emails
    As a host, I want to be able to disable outbound email for an account when it has been compromised

    This is independent functionality from the email suspension options in cPanel version 54, and cannot be overridden by the cPanel user's actions. The functionality is only available through API calls in cPanel version 56, so it's not something you can control with a user-interface as of yet. Additional information is available in the recent comment sections in the feature requests linked above, and documentation on these API calls is scheduled for availability once version 56 is pushed to the "Current" build tier. Version 56 is not yet available on production build tiers, but you can review the following document to review how the release process works:

    cPanel & WHM Versions and the Release Process - cPanel Knowledge Base - cPanel Documentation

    We also have a new blog post on this that offers insight on the development process:

    The cPanel Development Process | cPanel Blog

    Thank you.
     
  18. kernow

    kernow Well-Known Member

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    Thank you :)
     
  19. jimhermann

    jimhermann Active Member

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    image.jpg

    I don't see anything to the far right. The More button does not contain items for Suspend or Unsuspend. There is nothing to the right of the More button.

    Thanks,

    Jim
     
    #19 jimhermann, Sep 4, 2016
    Last edited by a moderator: Sep 4, 2016
  20. kernow

    kernow Well-Known Member

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    What version of cpanel are you using?
     
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