SUSPEND Receiving Incoming Mail - But does not forward


Well-Known Member
Mar 25, 2006
When setting "Receiving Incoming Mail" to SUSPEND on a mail account, AND a forwarder is in place for this email account to another one, the server ends the sender a "Mail delivery failed" message to sender and DOES NOT FORWARD the message according to setup.

Sometimes a key employee leaves the business. We want to keep the webmail email for consultation of past events with customers, but we want all incoming emails to be redirected to the new person in place.

1-Allow not to bounce
2-Make the forwarder work



Jurassic Moderator
Staff member
Oct 19, 2014
cPanel Access Level
Root Administrator
Hey there! The behavior you're experiencing is what I would expect to happen in that situation, as the mail suspension happens at a higher level than the individual account forwarder.

If you'd like to see that behavior changed it would be best to open a feature request using the link in my signature as that would be a new feature that needs to be added to the product.