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Suspend/Unsuspend Feature Doesnt Work

Discussion in 'General Discussion' started by circlec, Jan 25, 2005.

  1. circlec

    circlec Active Member

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    Hi,

    If I suspend an account then everything is fine, the account is suspended and my custom page is displayed.

    However, when I unsuspend the account then I ALWAYS get permission errors afterwards:

    --
    Forbidden
    You don't have permission to access / on this server.

    Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request.
    --

    How can I rectify this problem and, what are the correct permissions to manually set this account back to its normal state so that I can activate the clients account?
     
  2. chirpy

    chirpy Well-Known Member

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    This may fix it for you:

    /scripts/enablefileprotect
     
  3. circlec

    circlec Active Member

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    thanks for the reply however, what is this command going to do and, is it going to perform action on all the accounts? I do not want to touch any ofmy other accounts as the last time I did a fixpermissions script it totally messed up EVERYTHING. Its real dodgy.
     
  4. circlec

    circlec Active Member

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    can anybody help on this?
     
  5. chirpy

    chirpy Well-Known Member

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    Well, if you have a look at the script you will see what it does - fixes permissions on the following directories:

    /home/username
    /home/username/public_html
    Frontpage directories
    subdomain directories

    That's it. I have never, and never known, anyone have any problems with this script since it does what it is intended for.
     
  6. circlec

    circlec Active Member

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    I am still having trouble where if I suspend an account then unsuspend it that cPanel does not reset the permissions correctly.

    This is what I do:

    1) The account is working fine, all emails and all pages are displayed correctly.
    2) The client hasnt paid so I therefore click on the "Suspend/Unsuspend an account" and suspend it.
    3) It suspends the account and when viewing the site, I see my custom "suspended page"
    4) The client pays so I therefore click on "Suspend/Unsuspend an account" - select his domain and click Unsuspend.
    5) cPanel then shows me that its unsuspending and has reset the permissions however, when visiting the users web site I no longer see the unsuspended page neither do I see his web site, I see:

    --
    Forbidden
    You don't have permission to access / on this server.

    Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request.

    --

    I need to know how to fix this as apposed to doing something like running a global script that might end up breaking other things. I once ran the chownpublichtmls script and that reset all the permissions of accounts to the Forbidden status! Was a nightmare!

    Urgently awaiting somebodies reply.
     
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