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Suspend/unsuspend problem with root

Discussion in 'General Discussion' started by sudonic, Jun 12, 2013.

  1. sudonic

    sudonic Member

    Oct 29, 2007
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    After transfer account to the new vps i have problem with "suspend/unsuspend" in root account.

    when i suspend a account in root(whm) after suspension account not added to "List Suspended Accounts"
    and if i try unsuspend form "Manage Account Suspension" this problem happened :

      The user 'USERNAME' is not suspended (password is not locked).
      If this account is partially suspended, suspend the account
      to make the account fully suspended before unsuspending.

    but suspend/unsuspend in reseller(whm) worded perfectly correct .
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Apr 11, 2011
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    Root Administrator
    Hello :)

    The error message indicates the password for the account is locked. Could you try modifying the password for this account to see if that resolves the issue? You can modify the password via:

    "WHM Home » Account Functions » Force Password Change"

    If this does not help, try changing it manually via the command line:

    # passwd username

    Then, go back and use WHM to change the password again. This should allow the suspend/unsuspend feature to work properly.

    Thank you.
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