Suspend/unsuspend problem with root

sudonic

Member
Oct 29, 2007
11
0
51
Hi,

After transfer account to the new vps i have problem with "suspend/unsuspend" in root account.

when i suspend a account in root(whm) after suspension account not added to "List Suspended Accounts"
and if i try unsuspend form "Manage Account Suspension" this problem happened :

Code:
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
  The user 'USERNAME' is not suspended (password is not locked).
  If this account is partially suspended, suspend the account
  to make the account fully suspended before unsuspending.
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

but suspend/unsuspend in reseller(whm) worded perfectly correct .
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,203
363
Hello :)

The error message indicates the password for the account is locked. Could you try modifying the password for this account to see if that resolves the issue? You can modify the password via:

"WHM Home » Account Functions » Force Password Change"

If this does not help, try changing it manually via the command line:

# passwd username

Then, go back and use WHM to change the password again. This should allow the suspend/unsuspend feature to work properly.

Thank you.