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Suspended account - Mail still works?

Discussion in 'E-mail Discussions' started by kcdworks, Mar 14, 2003.

  1. kcdworks

    kcdworks Well-Known Member

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    I just suspended someone for spam that didn't have updated contact information. The suspension was to stop them from sending out the mail and force them to contact us.

    Their mail still works, even after the suspension. Is there any way to stop the mail immediately from working?
     
  2. kcdworks

    kcdworks Well-Known Member

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    Well, actually, I forgot to check the box that says "disallow reseller from unsuspended" which I guess in broken english means "Don't let the reseller unsuspend them". He did unsuspend them without ever asking why they were suspended.

    I re-suspended him and invoiced the reseller for $575 - $25 for each spam message reported.
     
  3. hostcp3

    hostcp3 Well-Known Member

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    Also

    change their main password as well which will stop their main mail account from working!

    if its a spammer really either deleting the email accounts or changing all their email passwords is a good precaution.
     
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