Suspended account - Mail still works?

kcdworks

Well-Known Member
Jul 28, 2002
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I just suspended someone for spam that didn't have updated contact information. The suspension was to stop them from sending out the mail and force them to contact us.

Their mail still works, even after the suspension. Is there any way to stop the mail immediately from working?
 

kcdworks

Well-Known Member
Jul 28, 2002
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166
Well, actually, I forgot to check the box that says "disallow reseller from unsuspended" which I guess in broken english means "Don't let the reseller unsuspend them". He did unsuspend them without ever asking why they were suspended.

I re-suspended him and invoiced the reseller for $575 - $25 for each spam message reported.
 

hostcp3

Well-Known Member
Jun 18, 2002
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Also

change their main password as well which will stop their main mail account from working!

if its a spammer really either deleting the email accounts or changing all their email passwords is a good precaution.