leggingsguru

Member
Jan 25, 2021
5
0
1
Slovakia
cPanel Access Level
Website Owner
Hi.

My site has stopped working.
It showed me a message that my account was suspended by the hosting provider. And I have to contact him. Still no one wrote back to my email. I can't log in to my cpanel account even if I request a password reset. I can't even contact cpanel support for that. My site is currently showing this message. I ask the admin to contact me. My site hasn't been working since Friday.

Thanks, Jozef
 

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cPRex

Jurassic Moderator
Staff member
Oct 19, 2014
6,923
915
313
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Hey there! I'm sorry to hear about this issue with the suspended page. If the account is suspended, and it looks like it is from the screenshot you provided, you would have to get in touch with the hosting provider or datacenter to have them unsuspend the account. There wouldn't be anything you can do as the cPanel end-user to work around that since that is controlled by the owner of the server.

I'm sorry I do not have better news on this for you, but working with the provider will be the best way to get this resolved.
 

andrew.n

Well-Known Member
Jun 9, 2020
611
175
43
EU
cPanel Access Level
Root Administrator
Unfortunately you have to reach out to the hosting provider to get this resolved :( Are you able to login to your cPanel account?
 

leggingsguru

Member
Jan 25, 2021
5
0
1
Slovakia
cPanel Access Level
Website Owner
That is the whole problem. I have everything blocked. There is no way to contact support because I can't access my cpanel account.
Can you give me any contact for direct support? Or anything that would help me connect with someone who can help me?
I'm losing hope, I'm afraid I'll lose my site.
 

cPRex

Jurassic Moderator
Staff member
Oct 19, 2014
6,923
915
313
cPanel Access Level
Root Administrator
The only public information I can see related to your domain is that it is hosted through Leaseweb:


You could try contacting them directly to see if they can provide you with more details, but if your account was purchased through a reseller they also may not be able to help.
 

leggingsguru

Member
Jan 25, 2021
5
0
1
Slovakia
cPanel Access Level
Website Owner
The only public information I can see related to your domain is that it is hosted through Leaseweb:


You could try contacting them directly to see if they can provide you with more details, but if your account was purchased through a reseller they also may not be able to help.
I have no idea what it is Leaseweb | Global Hosted Infrastructure (IaaS) and Cloud Solutions
I have had a website on Cpanel for about three years now.
I don't even know what to think, because I've been waiting for three days for someone to help me. I can verify my identity and provide all the necessary information. Can you send me someone who can help me? Thanks.