Aug 19, 2015
cPanel Access Level
Website Owner
Hi there, so I've come across a huge problem with my site: I got unfairly suspended. I was accused in sending Mass Mail back on May 29th and again 3 days ago. The second accusation got my account suspended (and, no, I am positive that no one on my team, including me, sent mass email). Anyway, I have attempted to contact the company, but they are not replying and I am very worried as I can not lose all of those files. My website was a simple site created using Zyro Builder and, I was hoping that there was a way to somehow get the files back and still have it be editable with Zyro (though even just having the files back would be amazing), and yes, I wasn't smart enough to make local backups. Any help would be greatly appreciated.


Staff member
Apr 11, 2011
Is there any way that I could get in contact with the company other than their contact us page?
You could try looking through any past emails they may have sent you to see if there is additional contact information. Otherwise, you may need to consider switching hosting companies if they do not respond to your requests.

Thank you.