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suspended delivery for the account

Discussion in 'E-mail Discussions' started by Saket Jajodia, Sep 18, 2016.

  1. Saket Jajodia

    Saket Jajodia Registered

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    Can anyone tell me why in every few days people start getting this error when they send email to me, even when I have not suspended any a/c from WHM or cPanel.
     
  2. 24x7server

    24x7server Well-Known Member

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    Hello :),

    Might be you have suspended your mail accounts, Please login that cPanel and check email account status.
     
  3. Saket Jajodia

    Saket Jajodia Registered

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    As expected, no, I have not suspended any a/c why will I hamper my own business?

    When it starts, I receive emails to none of my accounts. Its like there is some kind of limit that I will receive only this many emails in a day or something. I have checked WHM settings but failed to find if there is any such limitations enabled.
     
  4. ruzbehraja

    ruzbehraja Well-Known Member

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    From where is the bounce mails being generated. Have you taken a look at the full email?

    It maybe getting generated from some forwarder setup for that account to which mails are being forwarded.

    You need to lookup the exim log to check for errors.

    You can also check out the Mail Delivery Reports option in WHM and search for the details by sender / recipient.
     
  5. Saket Jajodia

    Saket Jajodia Registered

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    Code:
    Sender User: v***e
    Sender Domain: v***e.com
    Sender: r***5@gmail.com
    Sent Time: Sep 10, 2016 1:13:01 AM
    Sender Host: mail-wm0-f49.google.com
    Sender IP: 74.125.xx.xxx
    Authentication: forwarder
    Spam Score: 0
    Recipient: s***t@v***e.com
    Delivered To:
    Delivery User: example
    Delivery Domain: example.com
    Router: virtual_user_filter
    Transport: remote_smtp
    Out Time: Sep 10, 2016 1:13:01 AM
    ID: 1biRhl-0005ck-5W
    Delivery Host:
    Delivery IP:
    Size: 3.78 KB
    Result: This email account's owner has suspended delivery for the account.

    Code:
    Event: rejected
    Sender User: -remote-
    Sender Domain:
    Sender: billing@u***m.co.uk
    Sent Time: Sep 13, 2016 7:11:19 PM
    Sender Host: vm6B79290
    Sender IP: 109.228.xx.xxx
    Authentication: unauthorized
    Spam Score: 0
    Recipient: r***2@b***t.com
    Delivered To:
    Delivery User:
    Delivery Domain: b***t.com
    Router: reject
    Transport: **rejected**
    Out Time: Sep 13, 2016 7:11:19 PM
    ID: 1bjnxu-000EMt-FH
    Delivery Host: vm6B79290
    Delivery IP: 109.228.xx.xxx
    Size: 0 bytes
    Result: Please turn on SMTP Authentication in your mail client. (vm6B79290) [109.228.xx.xxx]:55235 is not permitted to relay through this server without authentication.
     
    #5 Saket Jajodia, Sep 19, 2016
    Last edited by a moderator: Sep 19, 2016
  6. ruzbehraja

    ruzbehraja Well-Known Member

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    Authentication: forwarder

    That suggests that there is a forwarder / filter setup on the account.

    Have you checked for filters or forwarders?
     
  7. Saket Jajodia

    Saket Jajodia Registered

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    Yes, I just did. All seems ok. There are no restrictions or limit.
     
  8. ruzbehraja

    ruzbehraja Well-Known Member

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    Does that mean that there were no forwarders?
     
  9. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    Are you using any third-party plugins that automatically suspend email accounts based on resource usage? If not, feel free to open a support ticket using the link in my signature so we can take a closer look to see why this is happening. You can post the ticket number here so we can update this thread with the outcome.

    Thank you.
     
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