Suspended Page Only Seen with IP Number

salvatore333

Well-Known Member
Mar 27, 2003
233
0
166
When I suspend an account and you try and access the domain name that was suspended you get redirected to here:
http://ns1.**************.com/suspended.page/

In firefox it says "server not found", however when I replace "ns1.**************.com" with the servers main IP number I can see the suspended page I setup in the web host manager fine.

Can someone please help with this issue?


Thanks very much
 

cPanelDavidG

Technical Product Specialist
Nov 29, 2006
11,216
13
313
Houston, TX
cPanel Access Level
Root Administrator
What do you see when you go to http://ns1.*.com in your web browser?
I get the same server not found error.
Noted.

The link you sent does not check subdomains. I used DNS Tools - ping, traceroute, reverse dns and the hostname does resolve to the servers main IP number.

Maybe some type of httpd.conf issue? I don't know.

Thank you again.
Use the IntoDNS (or similar) tool on *.com (not ns1.*.com) to ensure the nameservers are functioning properly.

Usually for httpd.conf misconfigurations, you will see a Great Success page, not a "server not found" DNS error from your browser.