Suspended Page ?? Please Help

sanam

Active Member
Mar 22, 2002
32
0
306
Hi, whenever I suspend a site, everything gets suspended except that when you enter the site It gives you the page not found messege instead of the default suspension page..

Could you please tell me what to do ??

Thank youuuuuu
 

jumpdomain

Well-Known Member
Aug 12, 2001
109
0
316
After you click on &Modify Suspended Account Page& in WHM, did you click the save button? Although the text is in the box by default, unless you save it for the first time, the file is not actually written.
 

sanam

Active Member
Mar 22, 2002
32
0
306
still not working, I did that and unsuspended the account and re suspended it, but still nothing :(
 

moronhead

Well-Known Member
Aug 12, 2001
706
0
316
[quote:0bd7ea3c48][i:0bd7ea3c48]Originally posted by sanam[/i:0bd7ea3c48]

still not working, I did that and unsuspended the account and re suspended it, but still nothing :([/quote:0bd7ea3c48]
Try this first to see if you've got the file on the server:

locate suspended.page/index.html

Check out the location and ensure that the directory path that comes before suspended.page/index.html matches the DocumentRoot for the server in httpd.conf.
 

sanam

Active Member
Mar 22, 2002
32
0
306
yes i checked it and they the suspended.page was in the Document Root and the index.html was in it.

I don't know whats wrong with it :(

HELPPPPPPPP
 

rpmws

Well-Known Member
Aug 14, 2001
1,822
9
318
back woods of NC, USA
are you suspending it logged in as &root& and is teh account owned by &root& each reseller has his own. If the account is owned by a reseller or other user then it won't work.

List accounts and look to see what owner owns it. If you need to move it to root and then suspend it.
 

testudo

Active Member
Mar 26, 2002
26
0
301
This feature is definitely broken. While testing this, I ended up with a suspended account I now cannot unsuspend through WHM.
 

billmicke

Member
Mar 28, 2002
24
0
301
It works fine on my server. I had the same problem until I updated the suspended page html and saved it. Ever since, it has worked like a charm.
 

sanam

Active Member
Mar 22, 2002
32
0
306
i did that too, but still it gives me a page not found for the suspended accounts :(
 

phantom

Well-Known Member
Sep 17, 2002
123
0
166
I have tried everything and still cannot get the account suspened page to work. Has anybody have a fix for this??
 

Olternit

Registered
Sep 24, 2003
4
0
151
Here's an odd twist...

My resellers can suspend accounts fine, but I can't.

Any ideas?

cPanel.net Support Ticket Number:
 

simplybe

Well-Known Member
Nov 29, 2002
153
0
166
in the account you suspended pull out the suspend htaccess file and check where it is looking for the suspend page.

It`s not always in the default location, for example if you add an account for your server name then it needs to go in the public_html of that account.

Say your server is named server1.myserver.com but you also add an account for myserver.com then the suspend files will need to be in home/myserver/public_html/.

I have a similiar problem but mine is that the httaccess file is not be written to, it`s left blank when an account is suspended.

cPanel.net Support Ticket Number:
 

cyon

Well-Known Member
PartnerNOC
Jan 15, 2003
320
0
166
verify that your first virtual host entry in the httpd.conf is for your hostname and not for an account.

it should look like that:

<VirtualHost youriphere>
BytesLog domlogs/yourhost.namehere.com-bytes_log
ServerName yourhost.namehere.com (for example server1.domain.com)
DocumentRoot /usr/local/apache/htdocs
</VirtualHost>

cPanel.net Support Ticket Number:
 

jimjoe

Well-Known Member
Jan 31, 2002
69
0
306
I have an old custom suspend page that DOES come up when i suspend an account. BUT... when i go to "Modify suspended account page" it doesn't work. It still keeps showing the old page.

edit: i realized that i had changed it under a reseller whm, and not the root whm. once i changed it there, all worked fine.
 
Last edited:

Planet_Master

Well-Known Member
Apr 18, 2002
233
0
316
New Yorker
Originally posted by cyon
verify that your first virtual host entry in the httpd.conf is for your hostname and not for an account.

it should look like that:

<VirtualHost youriphere>
BytesLog domlogs/yourhost.namehere.com-bytes_log
ServerName yourhost.namehere.com (for example server1.domain.com)
DocumentRoot /usr/local/apache/htdocs
</VirtualHost>

cPanel.net Support Ticket Number:

Excellent! Thx cyon I was having the same problem and I checked my httpd.conf and noticed that this was missing. I added it in and the not only does the suspended page now work but my server is running much smoother. I suggest all make sure this entry is in their httpd.conf just before the accounts start.

PM*

cPanel.net Support Ticket Number:
 
Jan 1, 2003
13
0
151
We are having a problem with accounts that are suspended due to passing their bandwidth quota after upgrading to the newest cPanel (stable 8.5.1).

The httpd.conf entry is fine; the problem appears to be that the .htaccess file that's meant to redirect the page's traffic is being created blank or filled with null characters that is causing a 500 Internal Server Error to appear.

Does anyone have the working code handy for us to substitute by hand until this is patched?

cPanel.net Support Ticket Number:
 

ptez

Active Member
Jun 5, 2003
42
0
156
Originally posted by CP Starhawk
We are having a problem with accounts that are suspended due to passing their bandwidth quota after upgrading to the newest cPanel (stable 8.5.1).

The httpd.conf entry is fine; the problem appears to be that the .htaccess file that's meant to redirect the page's traffic is being created blank or filled with null characters that is causing a 500 Internal Server Error to appear.

Does anyone have the working code handy for us to substitute by hand until this is patched?

cPanel.net Support Ticket Number:
Yes, I'm encounting the same problem.
Anyone can help?

After some website exceeds their bandwidth, it got suspended (but without any suspending message).

Then I enlarge their quota, but still get 500 error!
Please help!
 

pingo

Well-Known Member
Nov 16, 2002
428
0
166
Originally posted by cyon
verify that your first virtual host entry in the httpd.conf is for your hostname and not for an account.

it should look like that:

<VirtualHost youriphere>
BytesLog domlogs/yourhost.namehere.com-bytes_log
ServerName yourhost.namehere.com (for example server1.domain.com)
DocumentRoot /usr/local/apache/htdocs
</VirtualHost>


Didn't work for me. :(

John