After you click on &Modify Suspended Account Page& in WHM, did you click the save button? Although the text is in the box by default, unless you save it for the first time, the file is not actually written.
[quote:0bd7ea3c48][i:0bd7ea3c48]Originally posted by sanam[/i:0bd7ea3c48]
still not working, I did that and unsuspended the account and re suspended it, but still nothing
[/quote:0bd7ea3c48]
Try this first to see if you've got the file on the server:
locate suspended.page/index.html
Check out the location and ensure that the directory path that comes before suspended.page/index.html matches the DocumentRoot for the server in httpd.conf.
still not working, I did that and unsuspended the account and re suspended it, but still nothing
[/quote:0bd7ea3c48]Try this first to see if you've got the file on the server:
locate suspended.page/index.html
Check out the location and ensure that the directory path that comes before suspended.page/index.html matches the DocumentRoot for the server in httpd.conf.
are you suspending it logged in as &root& and is teh account owned by &root& each reseller has his own. If the account is owned by a reseller or other user then it won't work.
List accounts and look to see what owner owns it. If you need to move it to root and then suspend it.
List accounts and look to see what owner owns it. If you need to move it to root and then suspend it.
in the account you suspended pull out the suspend htaccess file and check where it is looking for the suspend page.
It`s not always in the default location, for example if you add an account for your server name then it needs to go in the public_html of that account.
Say your server is named server1.myserver.com but you also add an account for myserver.com then the suspend files will need to be in home/myserver/public_html/.
I have a similiar problem but mine is that the httaccess file is not be written to, it`s left blank when an account is suspended.
cPanel.net Support Ticket Number:
It`s not always in the default location, for example if you add an account for your server name then it needs to go in the public_html of that account.
Say your server is named server1.myserver.com but you also add an account for myserver.com then the suspend files will need to be in home/myserver/public_html/.
I have a similiar problem but mine is that the httaccess file is not be written to, it`s left blank when an account is suspended.
cPanel.net Support Ticket Number:
verify that your first virtual host entry in the httpd.conf is for your hostname and not for an account.
it should look like that:
<VirtualHost youriphere>
BytesLog domlogs/yourhost.namehere.com-bytes_log
ServerName yourhost.namehere.com (for example server1.domain.com)
DocumentRoot /usr/local/apache/htdocs
</VirtualHost>
cPanel.net Support Ticket Number:
it should look like that:
<VirtualHost youriphere>
BytesLog domlogs/yourhost.namehere.com-bytes_log
ServerName yourhost.namehere.com (for example server1.domain.com)
DocumentRoot /usr/local/apache/htdocs
</VirtualHost>
cPanel.net Support Ticket Number:
I have an old custom suspend page that DOES come up when i suspend an account. BUT... when i go to "Modify suspended account page" it doesn't work. It still keeps showing the old page.
edit: i realized that i had changed it under a reseller whm, and not the root whm. once i changed it there, all worked fine.
edit: i realized that i had changed it under a reseller whm, and not the root whm. once i changed it there, all worked fine.
Last edited:
Excellent! Thx cyon I was having the same problem and I checked my httpd.conf and noticed that this was missing. I added it in and the not only does the suspended page now work but my server is running much smoother. I suggest all make sure this entry is in their httpd.conf just before the accounts start.
PM*
cPanel.net Support Ticket Number:
We are having a problem with accounts that are suspended due to passing their bandwidth quota after upgrading to the newest cPanel (stable 8.5.1).
The httpd.conf entry is fine; the problem appears to be that the .htaccess file that's meant to redirect the page's traffic is being created blank or filled with null characters that is causing a 500 Internal Server Error to appear.
Does anyone have the working code handy for us to substitute by hand until this is patched?
cPanel.net Support Ticket Number:
The httpd.conf entry is fine; the problem appears to be that the .htaccess file that's meant to redirect the page's traffic is being created blank or filled with null characters that is causing a 500 Internal Server Error to appear.
Does anyone have the working code handy for us to substitute by hand until this is patched?
cPanel.net Support Ticket Number:
Originally posted by cyon
verify that your first virtual host entry in the httpd.conf is for your hostname and not for an account.
it should look like that:
<VirtualHost youriphere>
BytesLog domlogs/yourhost.namehere.com-bytes_log
ServerName yourhost.namehere.com (for example server1.domain.com)
DocumentRoot /usr/local/apache/htdocs
</VirtualHost>
Didn't work for me.
John
verify that your first virtual host entry in the httpd.conf is for your hostname and not for an account.
it should look like that:
<VirtualHost youriphere>
BytesLog domlogs/yourhost.namehere.com-bytes_log
ServerName yourhost.namehere.com (for example server1.domain.com)
DocumentRoot /usr/local/apache/htdocs
</VirtualHost>
Didn't work for me.
John
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