The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

suspended.page

Discussion in 'General Discussion' started by sifuhall, Mar 3, 2008.

  1. sifuhall

    sifuhall Active Member

    Joined:
    Jun 25, 2006
    Messages:
    39
    Likes Received:
    0
    Trophy Points:
    0
    Hello,

    We just upgraded to a new server and everything seems to work except our suspended page.

    When I try to access it via httpd I get 404 page not found.

    We are root and not reseller, and I have verified that

    /usr/local/apache/htdocs/suspended.page/index.html

    exists and has 755 permissions
     
  2. Infopro

    Infopro cPanel Sr. Product Evangelist
    Staff Member

    Joined:
    May 20, 2003
    Messages:
    14,451
    Likes Received:
    195
    Trophy Points:
    63
    Location:
    Pennsylvania
    cPanel Access Level:
    Root Administrator
    Twitter:
    Have you tried suspending and account to test it?
     
  3. teksupportrena

    Joined:
    Feb 8, 2008
    Messages:
    8
    Likes Received:
    0
    Trophy Points:
    1
    Hi,

    You can see the suspended page in the server by accessing the url in the format:
    http://ip.ip.ip.ip/suspended.page/

    If you want to see the page when accessing the domain/ account you have to add a directive in the .htaccess file in the below format.
    ~~~~~~~~~~~~~~~
    RedirectMatch .* http://ip.ip.ip.ip/suspended.page/
    ~~~~~~~~~~~~~~~

    Note:
    ~~~~~~~~
    ip.ip.ip.ip -> your server's IP address
    Path of .htaccess - In the public_html folder.
    The ownership of .htacess should be user:user
    The permission should be 644
    ~~~~~~~~
     
  4. sifuhall

    sifuhall Active Member

    Joined:
    Jun 25, 2006
    Messages:
    39
    Likes Received:
    0
    Trophy Points:
    0
    Thanks for the replies.

    I have tested it by suspending an account (that is how I first noticed it).

    Even using the IP I get a 404 error.

    http://84.40.22.32/suspended.page/

    Does easyapache3 do anything different with this? That should be the only change I'm aware of.
     
  5. Infopro

    Infopro cPanel Sr. Product Evangelist
    Staff Member

    Joined:
    May 20, 2003
    Messages:
    14,451
    Likes Received:
    195
    Trophy Points:
    63
    Location:
    Pennsylvania
    cPanel Access Level:
    Root Administrator
    Twitter:
    thisismy.server.com/suspended.page and thisismyreseller.com/suspended.page both work, this.is.my.ip/suspended.page doesn't here for me.

    Are htaccess files working on your server otherwise?
     
  6. sifuhall

    sifuhall Active Member

    Joined:
    Jun 25, 2006
    Messages:
    39
    Likes Received:
    0
    Trophy Points:
    0
    Yep, the .htaccess file has the correct redirect in it.

    But no matter how I attempt to access the page I get 404 error.
     
  7. sifuhall

    sifuhall Active Member

    Joined:
    Jun 25, 2006
    Messages:
    39
    Likes Received:
    0
    Trophy Points:
    0
    Any other thoughts on this?

    The new server is running easyapache3, is there any chance /usr/local/apache/htdocs/ is not the actual documentroot, even though that is what is stated in in the http.conf?
     
  8. cPanelKenneth

    cPanelKenneth cPanel Development
    Staff Member

    Joined:
    Apr 7, 2006
    Messages:
    4,458
    Likes Received:
    22
    Trophy Points:
    38
    cPanel Access Level:
    Root Administrator
    Do the apache logs show the request is looking in /usr/local/apache/htdocs for the document?
     
  9. sifuhall

    sifuhall Active Member

    Joined:
    Jun 25, 2006
    Messages:
    39
    Likes Received:
    0
    Trophy Points:
    0
    Thanks for that. It allowed me to find the issue.
     
  10. mstuebner

    mstuebner Well-Known Member

    Joined:
    May 13, 2007
    Messages:
    50
    Likes Received:
    0
    Trophy Points:
    6
    What a stupid idea to share your findings.... Any idea how it would help if everybody would behave like you?
     
  11. sifuhall

    sifuhall Active Member

    Joined:
    Jun 25, 2006
    Messages:
    39
    Likes Received:
    0
    Trophy Points:
    0
    Thanks for chastising me. I suppose that was the best use of your time.

    But since you must know, here it is (I'm sure you are on the edge of your seat with anticipation!).

    I have a leased server and my provider also supplies cpanel.

    My supplier continually denied there was an issue with this until I was able to show them the output and how apache was looking in a client directory for the suspended.page.

    After that they quickly addressed the problem.

    Feel better now?
     
  12. mstuebner

    mstuebner Well-Known Member

    Joined:
    May 13, 2007
    Messages:
    50
    Likes Received:
    0
    Trophy Points:
    6
    How I feel does definately not depend on you, but I see that you still didn't get the point how forums are working and why information should be shared...
     
  13. sifuhall

    sifuhall Active Member

    Joined:
    Jun 25, 2006
    Messages:
    39
    Likes Received:
    0
    Trophy Points:
    0
    If you have a problem with me take it to PM.

    I'm sure the kind folks here have much better things to do other than to read your badgering of posters and posts that do not meet your expectations.
     
  14. Infopro

    Infopro cPanel Sr. Product Evangelist
    Staff Member

    Joined:
    May 20, 2003
    Messages:
    14,451
    Likes Received:
    195
    Trophy Points:
    63
    Location:
    Pennsylvania
    cPanel Access Level:
    Root Administrator
    Twitter:
    While he may not have asked properly, you didn't quite explain the actual solution to the problem. So the next person who finds this thread will not be helped. (and I think was his point)

    Means nothing really. Glad you got it sorted all the same.
     
  15. mrprez

    mrprez Well-Known Member

    Joined:
    Jun 14, 2002
    Messages:
    93
    Likes Received:
    0
    Trophy Points:
    16
    Yep, like me. I have now read this entire thread and still don't have an answer to what was the fix. Back to the search.
     
  16. jespinal

    jespinal Registered

    Joined:
    May 8, 2007
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    1
    This is absolutely ridiculous, I have read this entire post and did not find an answer to this problem.
    Things like 'After that they quickly addressed the problem.' should be immediately erased in order to save other people's time.
     
  17. sifuhall

    sifuhall Active Member

    Joined:
    Jun 25, 2006
    Messages:
    39
    Likes Received:
    0
    Trophy Points:
    0
    Bumping an old thread to complain about wasting your time doesn't seem to be an efficient usage of time either, but here's an idea that may earn you back some of your lost time.

    Take cpannelkenneth's excellent advice in post #8 (looking in the apache logs to see ensure the request is looking in /usr/local/apache/htdocs), and if that doesn't help you, you can post the results here and maybe someone can.
     
  18. bhstudios

    bhstudios Member

    Joined:
    Jul 26, 2007
    Messages:
    18
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Chile - SCL
    Might be an old thread, but still i bum into it, having the same problem and got nothing out of it.

    Thanks for spending more time arguing other than helpin the comunity!.. back to search
     
Loading...

Share This Page