Suspended the cPanel Account but still websites are opening

azadhussnain

Well-Known Member
May 28, 2020
48
0
6
India
cPanel Access Level
Root Administrator
Hello, i have suspended one cPanel Account. It's databases and email not working but it's website still able to open.
I mean the website written in HTML or PHP which doesn't have databases connected are working fine, but wordpress websites shows error establishing database connection.
But it doesn't show suspended page.

I have tried updating cPanel , restarting apache but still websites are opening.
 

azadhussnain

Well-Known Member
May 28, 2020
48
0
6
India
cPanel Access Level
Root Administrator
Just checking the website is definitely pointing to your server? You can check using intodns.com

Or, perhaps it's cached? You could check if it is loading using geopeeker.com.
Sir the websites are pointing to the server IP correctly, and it is not cached we're creating this thread after waiting for 2 days. We suspended two days before, and still the website is working fine.

The issue isn't on only one website, we have tried suspending some other cPanels and the issue is same.
 

kodeslogic

Well-Known Member
Apr 26, 2020
320
121
118
IN
cPanel Access Level
Root Administrator

cPJustinD

Administrator
Staff member
Jan 12, 2021
286
50
103
Houston
cPanel Access Level
Root Administrator
Hello azadhussnain! I think it would be best to open a support ticket so that our analysts can review the issue more thoroughly and determine what exactly is occurring. You can submit a support request using the "Submit a ticket" link in my signature below.

Please be sure to link this thread when opening the ticket and provide the ticket number here so that we can track the issue appropriately. If possible, please post the resolution on this thread as it may help other community members with similar issues.