Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Suspending an account over quota - bug?

Discussion in 'General Discussion' started by sparek-3, Jun 6, 2012.

  1. sparek-3

    sparek-3 Well-Known Member

    Joined:
    Aug 10, 2002
    Messages:
    1,460
    Likes Received:
    35
    Trophy Points:
    178
    cPanel Access Level:
    Root Administrator
    This appears to be a bug that was introduced in cPanel 11.32.

    I have tested this with 11.32.3.19.

    If an account is over it's quota limit and you suspend the account, the .htaccess file for the account's DocumentRoot does not get properly created and suspension redirection does not take place. Apparently the process tries to create the .htaccess file as the account owner, which does not have enough quota room available to create files.

    Testing this with cPanel 11.30 (11.30.6.7) does not show the same results. With cPanel 11.30 the .htaccess file is created properly even if the account is over its quota limit at the time of suspension.
     
    #1 sparek-3, Jun 6, 2012
  2. MilesWeb

    MilesWeb Well-Known Member
    PartnerNOC

    Joined:
    May 23, 2012
    Messages:
    173
    Likes Received:
    2
    Trophy Points:
    68
    Location:
    India
    cPanel Access Level:
    Root Administrator
    Twitter:
    Nice find sparek-3. Time to give it a try on a test account :)
     
    #2 MilesWeb, Jun 7, 2012
  3. JayFromEpic

    JayFromEpic Well-Known Member

    Joined:
    Apr 2, 2011
    Messages:
    204
    Likes Received:
    0
    Trophy Points:
    66
    Location:
    Scottsdale, AZ
    cPanel Access Level:
    Root Administrator
    Nice find. Ill have to look into that soon.
     
    #3 JayFromEpic, Jun 7, 2012
  4. sparek-3

    sparek-3 Well-Known Member

    Joined:
    Aug 10, 2002
    Messages:
    1,460
    Likes Received:
    35
    Trophy Points:
    178
    cPanel Access Level:
    Root Administrator
    This appears to still be present in 11.32.3.23
     
    #4 sparek-3, Aug 13, 2012
  5. Infopro

    Infopro cPanel Sr. Product Evangelist
    Staff Member

    Joined:
    May 20, 2003
    Messages:
    15,767
    Likes Received:
    313
    Trophy Points:
    433
    Location:
    Pennsylvania
    cPanel Access Level:
    Root Administrator
    Twitter:
    The best place to report this sort of thing is here:
    http://go.cpanel.net/bugs

    Thanks!
     
    #5 Infopro, Aug 14, 2012
  6. cPanelTristan

    cPanelTristan Quality Assurance Analyst
    Staff Member

    Joined:
    Oct 2, 2010
    Messages:
    7,622
    Likes Received:
    26
    Trophy Points:
    238
    Location:
    somewhere over the rainbow
    cPanel Access Level:
    Root Administrator
    We are already aware of this case. We have internal case 58663 in regards to it. I've tagged the forum thread to the case.
     
    #6 cPanelTristan, Aug 15, 2012
(You must log in or sign up to post here.)
Loading...
Similar Threads - Suspending account quota
  1. Leslie de Groot

    Error when suspending account

    Leslie de Groot, Jul 28, 2017, in forum: General Discussion
    Replies:
    9
    Views:
    284
    cPanelMichael
    Sep 28, 2017
  2. orlandoadm

    Suspending account with access to cpanel.

    orlandoadm, Feb 15, 2016, in forum: General Discussion
    Replies:
    4
    Views:
    687
    cPanelKenneth
    Feb 16, 2016
  3. chrisweb

    Account suspension is not suspending

    chrisweb, Feb 8, 2016, in forum: General Discussion
    Replies:
    6
    Views:
    1,004
    chrisweb
    Feb 10, 2016
  4. Bogdan Manasijevic

    Suspending incoming mail

    Bogdan Manasijevic, May 9, 2017, in forum: E-mail Discussions
    Replies:
    2
    Views:
    304
    cPanelMichael
    May 10, 2017
  5. Tearabite

    New Thread Two instances of cPanel account running?

    Tearabite, Oct 20, 2017 at 10:18 PM, in forum: General Discussion
    Replies:
    0
    Views:
    30
    Tearabite
    Oct 20, 2017 at 10:18 PM

Share This Page