Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

Suspending an account over quota - bug?

Discussion in 'General Discussion' started by sparek-3, Jun 6, 2012.

  1. sparek-3

    sparek-3 Well-Known Member

    Joined:
    Aug 10, 2002
    Messages:
    1,761
    Likes Received:
    116
    Trophy Points:
    343
    cPanel Access Level:
    Root Administrator
    This appears to be a bug that was introduced in cPanel 11.32.

    I have tested this with 11.32.3.19.

    If an account is over it's quota limit and you suspend the account, the .htaccess file for the account's DocumentRoot does not get properly created and suspension redirection does not take place. Apparently the process tries to create the .htaccess file as the account owner, which does not have enough quota room available to create files.

    Testing this with cPanel 11.30 (11.30.6.7) does not show the same results. With cPanel 11.30 the .htaccess file is created properly even if the account is over its quota limit at the time of suspension.
     
    #1 sparek-3, Jun 6, 2012
  2. MilesWeb

    MilesWeb Well-Known Member
    PartnerNOC

    Joined:
    May 23, 2012
    Messages:
    173
    Likes Received:
    2
    Trophy Points:
    68
    Location:
    India
    cPanel Access Level:
    Root Administrator
    Twitter:
    Nice find sparek-3. Time to give it a try on a test account :)
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #2 MilesWeb, Jun 7, 2012
  3. JayFromEpic

    JayFromEpic Well-Known Member

    Joined:
    Apr 2, 2011
    Messages:
    212
    Likes Received:
    4
    Trophy Points:
    68
    Location:
    Scottsdale, AZ
    cPanel Access Level:
    Root Administrator
    Nice find. Ill have to look into that soon.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #3 JayFromEpic, Jun 7, 2012
  4. sparek-3

    sparek-3 Well-Known Member

    Joined:
    Aug 10, 2002
    Messages:
    1,761
    Likes Received:
    116
    Trophy Points:
    343
    cPanel Access Level:
    Root Administrator
    This appears to still be present in 11.32.3.23
     
    #4 sparek-3, Aug 13, 2012
  5. Infopro

    Infopro cPanel Sr. Product Evangelist
    Staff Member

    Joined:
    May 20, 2003
    Messages:
    16,429
    Likes Received:
    415
    Trophy Points:
    583
    Location:
    Pennsylvania
    cPanel Access Level:
    Root Administrator
    Twitter:
    The best place to report this sort of thing is here:
    http://go.cpanel.net/bugs

    Thanks!
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #5 Infopro, Aug 14, 2012
  6. cPanelTristan

    cPanelTristan Quality Assurance Analyst
    Staff Member

    Joined:
    Oct 2, 2010
    Messages:
    7,608
    Likes Received:
    32
    Trophy Points:
    238
    Location:
    somewhere over the rainbow
    cPanel Access Level:
    Root Administrator
    We are already aware of this case. We have internal case 58663 in regards to it. I've tagged the forum thread to the case.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #6 cPanelTristan, Aug 15, 2012
(You must log in or sign up to post here.)
Loading...
Similar Threads - Suspending account quota
  1. emad jad

    suspending email account

    emad jad, Dec 4, 2017, in forum: E-mail Discussion
    Replies:
    2
    Views:
    297
    cPanelMichael
    Dec 4, 2017
  2. Leslie de Groot

    Error when suspending account

    Leslie de Groot, Jul 28, 2017, in forum: General Discussion
    Replies:
    13
    Views:
    1,139
    cPanelMichael
    Jan 22, 2018
  3. Bogdan Manasijevic

    Suspending incoming mail

    Bogdan Manasijevic, May 9, 2017, in forum: E-mail Discussion
    Replies:
    2
    Views:
    1,089
    cPanelMichael
    May 10, 2017
  4. PaulPlantzos

    New Thread Problem with email accounts after migration

    PaulPlantzos, Oct 15, 2018 at 1:59 PM, in forum: Migrate to cPanel
    Replies:
    0
    Views:
    61
    PaulPlantzos
    Oct 15, 2018 at 1:59 PM
  5. Kurogane

    New Thread Rearrange an Account to second drive?

    Kurogane, Oct 15, 2018 at 12:07 PM, in forum: Data Protection
    Replies:
    0
    Views:
    14
    Kurogane
    Oct 15, 2018 at 12:07 PM

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Accept Learn More...
    Dismiss Notice