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SVG images blocked under Roundcube

Discussion in 'E-mail Discussion' started by ansgarat, Nov 8, 2013.

  1. ansgarat

    ansgarat Registered

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    Hi,
    When accessing Roundcube from inside cPanel, the SVG images included in the Roundcube skin I use are being blocked. The SVG file is there, but trying to view it generates the 404 error. Here's the path I'm talking about:

    .../cpsessXXX/3rdparty/roundcube/skins/alpha_mobile/images/sprites.svg

    PNG files located in the same Roundcube skin directory show properly. Is there any setting that I can set in WHM to have Apache serve SVG files properly under Roundcube?

    Any input to help solve this problem will be appreciated! Thanks!
     
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

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    Twitter:
    Hello :)

    This could be a limitation of Roundcube itself. Feel free to open a support ticket so we can take a closer look:

    Submit A Ticket

    You can post the ticket number here so we can update this thread with the outcome.

    Thank you.
     
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  3. ansgarat

    ansgarat Registered

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    I tried to submit a ticket, but got an SQL error when creating a new account:

    "DBD::mysql::st execute failed: INSERT command denied to user 'support'@[ip_address] for table 'groups' at /home/support/commonlib//Manage/Group.pm line 50".

    It said to send the error to bytes@cpanel.net, which I did, but the message got returned with "550 No such address here".

    So I'm back trying to tackle this on the forum.

    The svg problem is not a Roundcube limitation. The svg images work properly under Roundcube if not accessed via cPanel. To see the problem first hand, copy two images, png and svg to:

    /usr/local/cpanel/base/3rdparty/

    Now log in to cPanel and try to view them:

    /https://[domain]:2096/cpsessxxxxxxxxx/3rdparty/image.png
    /https://[domain]:2096/cpsessxxxxxxxxx/3rdparty/image.svg

    The png image will view properly while the svg image will generate a 404 page. We need to find a fix for this asap, it's crucial to our business.
     
  4. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Sorry to hear you had an issue with logging into the ticket system. Please give it another go when you have a moment.

    Thanks!
     
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