SVG images blocked under Roundcube

[ansgarat]

Hi,
When accessing Roundcube from inside cPanel, the SVG images included in the Roundcube skin I use are being blocked. The SVG file is there, but trying to view it generates the 404 error. Here's the path I'm talking about:

.../cpsessXXX/3rdparty/roundcube/skins/alpha_mobile/images/sprites.svg

PNG files located in the same Roundcube skin directory show properly. Is there any setting that I can set in WHM to have Apache serve SVG files properly under Roundcube?

Any input to help solve this problem will be appreciated! Thanks!

 

[cPanelMichael]

Hello

This could be a limitation of Roundcube itself. Feel free to open a support ticket so we can take a closer look:

Submit A Ticket

You can post the ticket number here so we can update this thread with the outcome.

Thank you.

 

[ansgarat]

I tried to submit a ticket, but got an SQL error when creating a new account:

"DBD::mysql::st execute failed: INSERT command denied to user 'support'@[ip_address] for table 'groups' at /home/support/commonlib//Manage/Group.pm line 50".

It said to send the error to [email protected], which I did, but the message got returned with "550 No such address here".

So I'm back trying to tackle this on the forum.

The svg problem is not a Roundcube limitation. The svg images work properly under Roundcube if not accessed via cPanel. To see the problem first hand, copy two images, png and svg to:

/usr/local/cpanel/base/3rdparty/

Now log in to cPanel and try to view them:

/https://[domain]:2096/cpsessxxxxxxxxx/3rdparty/image.png
/https://[domain]:2096/cpsessxxxxxxxxx/3rdparty/image.svg

The png image will view properly while the svg image will generate a 404 page. We need to find a fix for this asap, it's crucial to our business.

 

[Infopro]

Sorry to hear you had an issue with logging into the ticket system. Please give it another go when you have a moment.

Thanks!