The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

SVG images blocked under Roundcube

Discussion in 'E-mail Discussions' started by ansgarat, Nov 8, 2013.

  1. ansgarat

    ansgarat Registered

    Joined:
    Nov 18, 2011
    Messages:
    4
    Likes Received:
    0
    Trophy Points:
    1
    cPanel Access Level:
    Root Administrator
    Hi,
    When accessing Roundcube from inside cPanel, the SVG images included in the Roundcube skin I use are being blocked. The SVG file is there, but trying to view it generates the 404 error. Here's the path I'm talking about:

    .../cpsessXXX/3rdparty/roundcube/skins/alpha_mobile/images/sprites.svg

    PNG files located in the same Roundcube skin directory show properly. Is there any setting that I can set in WHM to have Apache serve SVG files properly under Roundcube?

    Any input to help solve this problem will be appreciated! Thanks!
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    30,852
    Likes Received:
    675
    Trophy Points:
    113
    cPanel Access Level:
    Root Administrator
    Hello :)

    This could be a limitation of Roundcube itself. Feel free to open a support ticket so we can take a closer look:

    Submit A Ticket

    You can post the ticket number here so we can update this thread with the outcome.

    Thank you.
     
  3. ansgarat

    ansgarat Registered

    Joined:
    Nov 18, 2011
    Messages:
    4
    Likes Received:
    0
    Trophy Points:
    1
    cPanel Access Level:
    Root Administrator
    I tried to submit a ticket, but got an SQL error when creating a new account:

    "DBD::mysql::st execute failed: INSERT command denied to user 'support'@[ip_address] for table 'groups' at /home/support/commonlib//Manage/Group.pm line 50".

    It said to send the error to bytes@cpanel.net, which I did, but the message got returned with "550 No such address here".

    So I'm back trying to tackle this on the forum.

    The svg problem is not a Roundcube limitation. The svg images work properly under Roundcube if not accessed via cPanel. To see the problem first hand, copy two images, png and svg to:

    /usr/local/cpanel/base/3rdparty/

    Now log in to cPanel and try to view them:

    /https://[domain]:2096/cpsessxxxxxxxxx/3rdparty/image.png
    /https://[domain]:2096/cpsessxxxxxxxxx/3rdparty/image.svg

    The png image will view properly while the svg image will generate a 404 page. We need to find a fix for this asap, it's crucial to our business.
     
  4. Infopro

    Infopro cPanel Sr. Product Evangelist
    Staff Member

    Joined:
    May 20, 2003
    Messages:
    14,472
    Likes Received:
    200
    Trophy Points:
    63
    Location:
    Pennsylvania
    cPanel Access Level:
    Root Administrator
    Twitter:
    Sorry to hear you had an issue with logging into the ticket system. Please give it another go when you have a moment.

    Thanks!
     

Share This Page