Switch account missing for mobile view when using Paper Lantern theme

[BlueSteam]

I use the Paper Lantern for my server interface with all my clients. I often have to use my phone to support the clients and I make heavy use of the switch account feature. I noticed now that with one of the recent updates to cPanel, the switch account feature is nowhere to be found when using a mobile device in the paper lantern theme. I have to keep switching to the old X3 theme to use the switch account feature.

Am I the only one seeing this??

 

[Infopro]

Indeed. The menu is available under General Information on right side of Paper Lantern on my desktop, but not shown using a mobile device. I hadn't noticed this.

@cPanelAdamF can address this for us I believe.

 

[cPanelAdamF]

In v58, the General Info sidebar that we've added back appears below the list of icons on mobile. You'll may have to scroll down to find it, but it's there.

 

[Infopro]

Hi Adam, that's odd. I've just double checked, on my iPhone5 I don't see the menu. I do see the "Current User" title (and a spinner to the right of it for a moment), but no menu below it. Just checked my android and iPhone6 as well.

I'm missing something here for some reason. Might be lunch. :p

 

[cPanelAdamF]

@Infopro definitely a good idea to grab lunch then ;-)

Do you see any javascript errors in your browser's web console?

 

[Infopro]

No errors on any of my mobile devices. I do see it, when switching to Retro.

 

[BlueSteam]

Yh, Im now glad im not the only one. But this missing feature is just making my life ridiculously difficult.

 

[Infopro]

Checking using, 58.0.24, and firefox on android (galaxy S5), Safari on iPhone6 (iOS 9.3.4) and Chrome on iPhone5 (iOS 10.0 beta 6) I don't see it. Same account on Desktop I do.

 

[BlueSteam]

Checking using, 58.0.24, and firefox on android (galaxy S5), Safari on iPhone6 (iOS 9.3.4) and Chrome on iPhone5 (iOS 10.0 beta 6) I don't see it. Same account on Desktop I do.

So whats the next step? must I file a bug report? if so, where do I do that?

 

[cPanelAdamF]

Sorry about the slowdown in responses there. I've got the issue reproduced on a build of 11.58.0.24 and I've filed an internal case with the id of CPANEL-8268 to get the issue resolved. I'm afraid I don't have a workaround for you other than what you're currently doing.

 

[cPanelMichael]

Hello @BlueSteam,

I just wanted to send you a quick update to let you know the resolution is included with cPanel version 60:

Fixed case CPANEL-8268: Fixed missing theme and reseller switcher.

Version 60 is tentatively planned for publication to the "Current" build tier in October. Information on the release process is available at:

Product Versions and the Release Process - cPanel Knowledge Base - cPanel Documentation

Thank you.