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Switch account missing for mobile view when using Paper Lantern theme

Discussion in 'User Experience' started by BlueSteam, Aug 24, 2016.

  1. BlueSteam

    BlueSteam Well-Known Member

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    I use the Paper Lantern for my server interface with all my clients. I often have to use my phone to support the clients and I make heavy use of the switch account feature. I noticed now that with one of the recent updates to cPanel, the switch account feature is nowhere to be found when using a mobile device in the paper lantern theme. I have to keep switching to the old X3 theme to use the switch account feature.

    Am I the only one seeing this??
     
    #1 BlueSteam, Aug 24, 2016
  2. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Indeed. The menu is available under General Information on right side of Paper Lantern on my desktop, but not shown using a mobile device. I hadn't noticed this.

    @cPanelAdamF can address this for us I believe. :)
     
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    #2 Infopro, Aug 24, 2016
  3. cPanelAdamF

    cPanelAdamF cPanel Product Owner
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    In v58, the General Info sidebar that we've added back appears below the list of icons on mobile. You'll may have to scroll down to find it, but it's there.
    cPanel_-_Main.png
     
    #3 cPanelAdamF, Aug 24, 2016
  4. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Hi Adam, that's odd. I've just double checked, on my iPhone5 I don't see the menu. I do see the "Current User" title (and a spinner to the right of it for a moment), but no menu below it. Just checked my android and iPhone6 as well.

    I'm missing something here for some reason. Might be lunch. :p
     
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    #4 Infopro, Aug 24, 2016
  5. cPanelAdamF

    cPanelAdamF cPanel Product Owner
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    @Infopro definitely a good idea to grab lunch then ;-)

    Do you see any javascript errors in your browser's web console?
     
    #5 cPanelAdamF, Aug 24, 2016
  6. Infopro

    Infopro cPanel Sr. Product Evangelist
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    No errors on any of my mobile devices. I do see it, when switching to Retro.
     
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    #6 Infopro, Aug 24, 2016
  7. BlueSteam

    BlueSteam Well-Known Member

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    Yh, Im now glad im not the only one. But this missing feature is just making my life ridiculously difficult.
     
    #7 BlueSteam, Aug 24, 2016
  8. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Checking using, 58.0.24, and firefox on android (galaxy S5), Safari on iPhone6 (iOS 9.3.4) and Chrome on iPhone5 (iOS 10.0 beta 6) I don't see it. Same account on Desktop I do.
     

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    #8 Infopro, Aug 24, 2016
  9. BlueSteam

    BlueSteam Well-Known Member

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    So whats the next step? must I file a bug report? if so, where do I do that?
     
    #9 BlueSteam, Aug 25, 2016
  10. cPanelAdamF

    cPanelAdamF cPanel Product Owner
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    Twitter:
    Sorry about the slowdown in responses there. I've got the issue reproduced on a build of 11.58.0.24 and I've filed an internal case with the id of CPANEL-8268 to get the issue resolved. I'm afraid I don't have a workaround for you other than what you're currently doing.
     
    #10 cPanelAdamF, Aug 25, 2016
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  11. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    #11 cPanelMichael, Sep 30, 2016
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