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symlink to client's public_html dir from main reseller's ftp account

Discussion in 'General Discussion' started by rfdsignhost, Oct 15, 2011.

  1. rfdsignhost

    rfdsignhost Registered

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    Hi everyone, my first thread

    I have a question: is it possible to get access to the client's public_html dir from main reseller's ftp account?
    We provide free hosting for our client because we are designers of their websites, for maintenance purposes, it would be good to have access to everyone's account so we can resolve problems quicker on their sites.

    Is there a workaround when there are other resellers on that same server?

    Thanks,
    Francois
     
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello :)

    Except in cases where your hosting provider has disabled the option, you should be able to login via FTP using their account username, and the reseller password. EX:

    Username: account username
    Password: reseller password

    Thank you.
     
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