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'System Backup' Download problem

Discussion in 'General Discussion' started by myeddie7, Dec 18, 2009.

  1. myeddie7

    myeddie7 Member

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    I have daily 'incremental backups' in the server. Everything is fine, but user cannot download the backup from cPanel into their pc. The files like 'Friday_2009121.tar.gz' is 0kb (empty). It happened in all my servers. I have upgraded to WHM 11.25.0 and it's still the same.

    Can somebody help me on this?
     

    Attached Files:

  2. viraj

    viraj Well-Known Member

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    Hi,

    What are the actual sizes of the backup files on the server itself? Are they of 0kb? I think it maybe a browser problem if they arent of 0kb in size..
     
  3. myeddie7

    myeddie7 Member

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    The size is similar to the user's hosting size.

    Eg. there is 100MB in backup, but when downloaded, it will become 0KB

    I have tried both in IE7 & Mozilla, and the results are the same.

    Thanks
     

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