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System Backups Missing in cPanel 11.25

Discussion in 'General Discussion' started by davetanguay, Apr 19, 2010.

  1. davetanguay

    davetanguay Active Member

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    Since we upgraded to 11.25 customers can no longer download System Backups from within cPanel. Backups are still running just fine on the server, but customers can no longer download Daily, Weekly and Monthly (System Backups) from within cPanel under FILES > BACKUPS

    These were available in previous versions. Screenshots are below to show this. Any ideas?

    cPanel 11.24.5-R38506 - WHM 11.24.2 - X 3.9

    http://interactiveonline.com/images/stories/1124.png


    cPanel 11.25.0-S43473 - WHM 11.25.0 - X 3.9

    http://interactiveonline.com/images/stories/1125.png
     
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    #1 davetanguay, Apr 19, 2010
    Last edited by a moderator: Apr 19, 2010
  2. Infopro

    Infopro cPanel Sr. Product Evangelist Staff Member

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    I think most here know what those areas look like. What I'm wondering is are those screenshots from before or after the problem came up?

    You're stating that those buttons to download backups are no longer there/viewable? Or they still are, but no longer work?
     
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    #2 Infopro, Apr 19, 2010
  3. davetanguay

    davetanguay Active Member

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    The 1st screenshot is from a server I have that still runs the old version of cPanel:

    cPanel 11.24.5-R38506 - WHM 11.24.2 - X 3.9


    The 2nd screenshot is from a different server that has the newest version:

    cPanel 11.25.0-S43473 - WHM 11.25.0 - X 3.9


    I have other servers as well and all of them that are running 11.25 the buttons are missing and are no longer there.

    For all of the servers that are running the older 11.24, the buttons are there and function properly.

    It seems as with the recent upgrade to 11.25 the system backups are no longer accessible to my customers via cPanel.

    Thanks for your help!
     
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    #3 davetanguay, Apr 19, 2010
  4. Infopro

    Infopro cPanel Sr. Product Evangelist Staff Member

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    I think the easy answer is, update your STABLE to the latest and see if anything changes. What happens if you click Generate a Full Backup there?
    Do you get any errors in your logs if you force a system backup with:
    /scripts/cpbackup --force
    If no errors, can you confirm the backups are being generated properly?
     
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    #4 Infopro, Apr 19, 2010
  5. davetanguay

    davetanguay Active Member

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    We upgraded to:

    cPanel 11.25.0-S44718 - WHM 11.25.0 - X 3.9

    Still SYSTEM BACKUPS do not show up within cPanel.

    Daily, weekly and monthly they are performed correctly and yes when I click Generate Full Backup it performs correctly, I can decompress it and access the files within the backup once decompressed.
     
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    #5 davetanguay, Apr 19, 2010
  6. Infopro

    Infopro cPanel Sr. Product Evangelist Staff Member

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    Time for a ticket to cPanel support then. Do let us know how it goes.
     
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    #6 Infopro, Apr 20, 2010
  7. billy79

    billy79 Active Member

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    Did cpanel give you a fix for this?
     
    #7 billy79, May 24, 2010
  8. davetanguay

    davetanguay Active Member

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    Had to upgrade cPanel to a new non-stable release.
     
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    #8 davetanguay, May 24, 2010
  9. aeroweb

    aeroweb Well-Known Member

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    We are running version 11.30.0 (build 29) and have the same issue with missing buttons for the daily and weekly System Backups. Was this option removed in future versions?
     
    #9 aeroweb, Jun 15, 2011
  10. cPanelTristan

    cPanelTristan Quality Assurance Analyst Staff Member

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    These buttons should exist provided daily and weekly backups exist on the machine. Are you showing any errors when loading that area in /usr/local/cpanel/logs/error_log location?
     
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    #10 cPanelTristan, Jun 15, 2011
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