Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

System Backups Missing in cPanel 11.25

Discussion in 'General Discussion' started by davetanguay, Apr 19, 2010.

  1. davetanguay

    davetanguay Active Member

    Joined:
    Mar 30, 2008
    Messages:
    37
    Likes Received:
    1
    Trophy Points:
    58
    Since we upgraded to 11.25 customers can no longer download System Backups from within cPanel. Backups are still running just fine on the server, but customers can no longer download Daily, Weekly and Monthly (System Backups) from within cPanel under FILES > BACKUPS

    These were available in previous versions. Screenshots are below to show this. Any ideas?

    cPanel 11.24.5-R38506 - WHM 11.24.2 - X 3.9

    http://interactiveonline.com/images/stories/1124.png


    cPanel 11.25.0-S43473 - WHM 11.25.0 - X 3.9

    http://interactiveonline.com/images/stories/1125.png
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #1 davetanguay, Apr 19, 2010
    Last edited by a moderator: Apr 19, 2010
  2. Infopro

    Infopro cPanel Sr. Product Evangelist Staff Member

    Joined:
    May 20, 2003
    Messages:
    16,882
    Likes Received:
    482
    Trophy Points:
    583
    Location:
    Pennsylvania
    cPanel Access Level:
    Root Administrator
    Twitter:
    I think most here know what those areas look like. What I'm wondering is are those screenshots from before or after the problem came up?

    You're stating that those buttons to download backups are no longer there/viewable? Or they still are, but no longer work?
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #2 Infopro, Apr 19, 2010
  3. davetanguay

    davetanguay Active Member

    Joined:
    Mar 30, 2008
    Messages:
    37
    Likes Received:
    1
    Trophy Points:
    58
    The 1st screenshot is from a server I have that still runs the old version of cPanel:

    cPanel 11.24.5-R38506 - WHM 11.24.2 - X 3.9


    The 2nd screenshot is from a different server that has the newest version:

    cPanel 11.25.0-S43473 - WHM 11.25.0 - X 3.9


    I have other servers as well and all of them that are running 11.25 the buttons are missing and are no longer there.

    For all of the servers that are running the older 11.24, the buttons are there and function properly.

    It seems as with the recent upgrade to 11.25 the system backups are no longer accessible to my customers via cPanel.

    Thanks for your help!
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #3 davetanguay, Apr 19, 2010
  4. Infopro

    Infopro cPanel Sr. Product Evangelist Staff Member

    Joined:
    May 20, 2003
    Messages:
    16,882
    Likes Received:
    482
    Trophy Points:
    583
    Location:
    Pennsylvania
    cPanel Access Level:
    Root Administrator
    Twitter:
    I think the easy answer is, update your STABLE to the latest and see if anything changes. What happens if you click Generate a Full Backup there?
    Do you get any errors in your logs if you force a system backup with:
    /scripts/cpbackup --force
    If no errors, can you confirm the backups are being generated properly?
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #4 Infopro, Apr 19, 2010
  5. davetanguay

    davetanguay Active Member

    Joined:
    Mar 30, 2008
    Messages:
    37
    Likes Received:
    1
    Trophy Points:
    58
    We upgraded to:

    cPanel 11.25.0-S44718 - WHM 11.25.0 - X 3.9

    Still SYSTEM BACKUPS do not show up within cPanel.

    Daily, weekly and monthly they are performed correctly and yes when I click Generate Full Backup it performs correctly, I can decompress it and access the files within the backup once decompressed.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #5 davetanguay, Apr 19, 2010
  6. Infopro

    Infopro cPanel Sr. Product Evangelist Staff Member

    Joined:
    May 20, 2003
    Messages:
    16,882
    Likes Received:
    482
    Trophy Points:
    583
    Location:
    Pennsylvania
    cPanel Access Level:
    Root Administrator
    Twitter:
    Time for a ticket to cPanel support then. Do let us know how it goes.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #6 Infopro, Apr 20, 2010
  7. billy79

    billy79 Active Member

    Joined:
    Dec 15, 2004
    Messages:
    42
    Likes Received:
    0
    Trophy Points:
    156
    Did cpanel give you a fix for this?
     
    #7 billy79, May 24, 2010
  8. davetanguay

    davetanguay Active Member

    Joined:
    Mar 30, 2008
    Messages:
    37
    Likes Received:
    1
    Trophy Points:
    58
    Had to upgrade cPanel to a new non-stable release.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #8 davetanguay, May 24, 2010
  9. aeroweb

    aeroweb Well-Known Member

    Joined:
    Jun 4, 2004
    Messages:
    67
    Likes Received:
    0
    Trophy Points:
    156
    We are running version 11.30.0 (build 29) and have the same issue with missing buttons for the daily and weekly System Backups. Was this option removed in future versions?
     
    #9 aeroweb, Jun 15, 2011
  10. cPanelTristan

    cPanelTristan Quality Assurance Analyst Staff Member

    Joined:
    Oct 2, 2010
    Messages:
    7,606
    Likes Received:
    33
    Trophy Points:
    238
    Location:
    somewhere over the rainbow
    cPanel Access Level:
    Root Administrator
    These buttons should exist provided daily and weekly backups exist on the machine. Are you showing any errors when loading that area in /usr/local/cpanel/logs/error_log location?
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #10 cPanelTristan, Jun 15, 2011
(You must log in or sign up to post here.)
Loading...
Similar Threads - System Backups Missing
  1. zeeya83

    Backups fails for accounts only backs up system folder

    zeeya83, May 21, 2019, in forum: Data Protection
    Replies:
    1
    Views:
    233
    Infopro
    May 21, 2019
  2. Luis Mota

    In Progress [CPANEL-25619] The system could not prune backups

    Luis Mota, May 20, 2019, in forum: Data Protection
    Replies:
    7
    Views:
    349
    Luis Mota
    May 29, 2019
  3. kunnusingh

    System keeps generating backups on local server

    kunnusingh, May 11, 2019, in forum: Data Protection
    Replies:
    3
    Views:
    180
    kunnusingh
    May 14, 2019
  4. jameskendev

    New Thread The System Cannot Deploy - uncommitted changes

    jameskendev, Jun 20, 2019 at 9:40 AM, in forum: General Discussion
    Replies:
    0
    Views:
    0
    jameskendev
    Jun 20, 2019 at 9:40 AM
  5. marcuszan

    New Thread MariaDB status should use systemd 'systemctl status'

    marcuszan, Jun 20, 2019 at 9:33 AM, in forum: Database Discussion
    Replies:
    1
    Views:
    0
    GOT
    Jun 20, 2019 at 10:15 AM

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Accept Learn More...
    Dismiss Notice