System Error when Trying to Generate CSR

Nov 7, 2006
11
0
151
Hello,

For some reason when attempting to create a CSR on my cPanel server I receive the following error.

[a fatal error or timeout occurred while processing this directive]

I receive this error both using the CSR generator in WHM and cPanel.


I can click on the error after attempting to generate from cPanel and I receive this.

Code:
Not a GLOB reference at /usr/local/cpanel/Cpanel/API/SSL.pm line 456.
	Cpanel::API::SSL::generate_csr('Cpanel::Args=HASH(0xa319a54)', 'Cpanel::Result=HASH(0xa31dad8)') called at /usr/local/cpanel/Cpanel/API.pm line 135
	Cpanel::API::execute('SSL', 'generate_csr', 'HASH(0xa31dd18)') called at /usr/local/cpanel/base/frontend/x3/ssl/generate_csr.tt line 1
	eval {...} called at /usr/local/cpanel/base/frontend/x3/ssl/generate_csr.tt line 16
	Template::Provider::__ANON__('Template::Context=HASH(0xa3a38c8)') called at /usr/local/cpanel/perl/Template/Document.pm line 151
	eval {...} called at /usr/local/cpanel/perl/Template/Document.pm line 149
	Template::Document::process('Template::Document=HASH(0xa3542d8)', 'Template::Context=HASH(0xa3a38c8)') called at /usr/local/cpanel/perl/Template/Context.pm line 347
	eval {...} called at /usr/local/cpanel/perl/Template/Context.pm line 321
	Template::Context::process('Template::Context=HASH(0xa3a38c8)', 'Template::Document=HASH(0xa3542d8)') called at /usr/local/cpanel/perl/Template/Service.pm line 94
	eval {...} called at /usr/local/cpanel/perl/Template/Service.pm line 91
	Template::Service::process('Template::Service=HASH(0x9e0fe08)', 'ssl/generate_csr.tt', 'HASH(0xa222b8c)') called at /usr/local/cpanel/perl/Template.pm line 66
	Template::process('Template=HASH(0xa21a3bc)', 'ssl/generate_csr.tt', 'HASH(0xa222b8c)', 'SCALAR(0x91719c8)') called at /usr/local/cpanel/Cpanel/Template.pm line 404
	Cpanel::Template::process_template('cpanel', 'HASH(0xa222b8c)') called at cpanel line 1055
	main::cptt_exectag('<?cptt ssl/generate_csr.tt ?>') called at cpanel line 4142
	main::dotag_finished_headers(0) called at cpanel line 3955
	main::cpanel_parseblock('<?cptt ssl/generate_csr.tt ?>^J') called at cpanel line 3869
	main::y('GLOB(0x9b72f58)') called at cpanel line 5227
	main::run_standard_mode() called at cpanel line 767

I have tried forcing the system to update to resolve the problem and was not able to.

Does anyone else have any ideas? I need to update a cert that is expiring and I am unable to generate a CSR on this server for it.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,203
363
Hello :)

I have seen this happen before when the permissions on /var/tmp are not configured as 1777. Could you check the permissions on this directory and update them if necessary?

Thank you.
 
Nov 7, 2006
11
0
151
Good Afternoon,

I checked the permissions as requested and they appeared to be correct, just to be safe I went ahead and reapplied them anyway.

However unfortunately I am still getting the same error.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,203
363
You also mentioned that you were not able to update cPanel to resolve the issue. Do you mean the cPanel update itself failed, or that the update completed successfully and did not resolve the issue? There could be some incorrect permissions configured elsewhere on the system. I recommend opening a support ticket so we can take a closer look:

Submit A Ticket

Please post the ticket number here so we can update this thread with the outcome.

Thank you.