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System PHP issues with 11.40?

Discussion in 'General Discussion' started by regular13, Oct 10, 2013.

  1. regular13

    regular13 Registered

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    We have a cPanel server that autoupdated to 11.40 last night. Since then, I've noticed that several of the php scripts that run under the system/WHM php processor have stopped working. Examples:
    Logaholic (I've tried reinstalling it)
    Softaculous script demos -- normal softaculous gallery/install interface work, just demos are broken.

    Anyone else have similar issues? Anyone know a fix?
     
  2. regular13

    regular13 Registered

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    I forgot to mention...the pages aren't generating any visible errors, they just fail to load. Blank white page.
     
  3. cPanelKenneth

    cPanelKenneth cPanel Development
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    Could you open a support ticket with us, please?
     
  4. simonas

    simonas Well-Known Member

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    Would it be possible to have more information?

    I am planning switch to server which has 11.40.

    Thanks
     
  5. darrencain

    darrencain Member

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    Ever since the update of 11.40 ( Inodes / file usage ) dont display the max limit ( set in cloudlinux ) in cpanel to users.

    I have reset the limits and re-applied them, no fix.


    It was working and displaying the file usage limit ( in the user end of cpanel ) before the update.
     
  6. EBdeKock

    EBdeKock Registered

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    We had the same issue with Logaholic after updating to 11.40

    Tried force update, it didn't fix: /usr/local/cpanel/bin/update-logaholic --force

    Also tried:

    cd /usr/local/cpanel/base/3rdparty/Logaholic
    php update.php "conf=www.domain.co.za&reset=1"

    Which gave us an error:

    mysqli error: [1054: Unknown column 'lastused' in 'field list'] in EXECUTE("UPDATE _logaholic_Profiles SET lastused=xxxxxxx WHERE profilename='www.domain.co.za'")

    Logged a ticket, cPanel response:

    ===========
    There is an active case open with our developers(78249), which should be pushed to the repositories soon. However we do not have a formal ETA available. Once ready, the case number will be listed in our changelog, found here: CPanelVersion1140 < AllDocumentation/ChangeLog < TWiki

    You may want to try implementing a work around in the mean time, by adding the column(as VARCHAR 60), to the table(_logaholic_Profiles) using the ALTER command from MySQL CLI.

    However, I would urge you to make a back up of that database prior to making these changes, to ensure impact to the data is minimized in the event of unforeseen circumstances.
    ===========

    Backed up database. Updated max_allowed_packet =64M in /etc/my.cnf. Restarted MySQL

    Ran:

    mysql> use logaholicDB_servername

    mysql> ALTER TABLE _logaholic_Profiles ADD lastused VARCHAR(60);

    After this I could manually update Logaholic and the client could once again access Logaholic.
     
  7. cPanelKenneth

    cPanelKenneth cPanel Development
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    Case 78249 will be published in our next 11.40 build (due this week sometime). That will address the specific problem with Logaholic. I urge people having issues with other PHP applications served by cPanel & WHM to open support incidents with us.
     
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