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T=remote_smtp defer (-53): retry time not reached for any host

Discussion in 'E-mail Discussions' started by adapter, Oct 25, 2007.

  1. adapter

    adapter Well-Known Member
    PartnerNOC

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    Hi

    i have a problem with customer that use my smtp server, looking in the log i have found this error

    T=remote_smtp defer (-53): retry time not reached for any host

    what is it?

    Thanks
     
  2. ManojB

    ManojB Well-Known Member

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    Email problem

    Hello,

    Yes I am facing the same problem and here is the logs for the same :-


    LOG: retry_defer MAIN
    == test@******.com R=lookuphost T=remote_smtp defer (-53): retry time not reached for any host


    I have checked the cpanel forum and have tired many of the things but with no luck ... Anyone there with the solution for this ...
     
  3. 2mhost.com

    2mhost.com Active Member

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    same here ....

    same here ... any solutions?
     
  4. AndyReed

    AndyReed Well-Known Member
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    This can be caused by multiple things, however if it happens for each email, it's likely your exim databases are corrupt; to resolve this you should:

    /usr/sbin/exim_tidydb -t 1d /var/spool/exim retry > /dev/null
    /usr/sbin/exim_tidydb -t 1d /var/spool/exim reject > /dev/null
    /usr/sbin/exim_tidydb -t 1d /var/spool/exim wait-remote_smtp > /dev/null

    /scripts/courierup -- force
    /scripts/eximup --force

    If you did that, yet the problem persists, you can either seek professional help, or contact the cPanel support.
     
  5. partsace

    partsace Active Member

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    Thank you Google!

    It works!!!
     
  6. crazyaboutlinux

    crazyaboutlinux Well-Known Member

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    very good solution
     
  7. crazyaboutlinux

    crazyaboutlinux Well-Known Member

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    very good solution, problem solved
     
  8. ggreenfield

    ggreenfield Registered

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    Thanks, it worked perfectly!
     
  9. erick_paper

    erick_paper Well-Known Member

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    Thanks for this. Faced this today and solved it with this. But what worries me is the corruption of Exim data to begin with! Why does this happen and what can we do to avoid it? Thanks.
     
  10. cPanelTristan

    cPanelTristan Quality Assurance Analyst
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    It doesn't normally happen due to exim database corruption. It normally happens if your machine goes offline or another machine goes offline for network connectivity. If that happens, then exim reaches the retry times and cannot succeed in sending out the messages and will not try to resend those messages until the retry timeout is reached.

    If this happens to you frequently, then you likely have an issue with your machine's network or routing and it has nothing to do with exim.
     
  11. keddie

    keddie Well-Known Member

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    This thread just saved my bacon. This particular server is setup to relay all mail via a corporate exchange server, the exchange server died at some point and that's around when exim started having this issue. After getting the exchange server rebooted and issuing the commands above, everything is working properly again.

    Good solution :)
     
  12. cuongvttt

    cuongvttt Active Member

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    This is right. This happen when this mail server cant see (ping, connect,...etc) the other mail server.
    I think this is error of network system. Because i have 2 mail server in the same data center. Some reason that two mail servers cant see together (ping). Then i get this issue.
    Now my mail servers can work together well.
     
  13. crazyaboutlinux

    crazyaboutlinux Well-Known Member

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    very good solutions thanks a lot!
     
  14. jols

    jols Well-Known Member

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    Egads, no way to do this anymore:

    /scripts/courierup -- force
    /scripts/eximup --force

    Instead we have to do a force cPanel update, which tends to produce a load if done during peak hours.

    Any other solution with this?
     
  15. Hoa Quả

    Hoa Quả Registered

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    I am also interested in a solution, can someone help? I am owning www.fruitland.vn and trying to set up a smtp server.
     
  16. rijo.a

    rijo.a Member

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    Above tips doesn't work and the above mentioned scripts are depreciated.
     
  17. crazyaboutlinux

    crazyaboutlinux Well-Known Member

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    Yes, Your are right, i have tried but it doesn't work, but same tips and script was working a year or 2 year ago.

    What is the solution now ?

    Regards,
    Crazyaboutlinux.
     
  18. cPanelMichael

    cPanelMichael Forums Analyst
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    It's better to investigate the actual cause of the issue rather than forcing an update of the mail server software. Feel free to open a support ticket using the link in my signature so we can take a closer look.

    Thank you.
     
  19. Mckenzielaa

    Mckenzielaa Member

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    Anyone who's looking to just fix this issue here's the correct way since the /scrips way is now depreciated,

    cd /var/spool/exim/db
    rm -f retry retry.lockfile
    rm -f wait-remote_smtp wait-remote_smtp.lockfile
    service exim restart


    Should fix this
     
    srsbzns and martin MHC like this.
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