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Template File does not exist

Discussion in 'General Discussion' started by FrankB, Nov 3, 2009.

  1. FrankB

    FrankB Registered

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    I HAVE SUBMITTED THIS AS A SUPPORT TICKET TO THE HELPDESK, I WILL LET USERS KNOW HOW TO SOLVE THIS PROBLEM ONCE I GET AN ANSWER.

    Dear Sir/Madam,

    I have got the following version of CPanel running on my webserver:

    WHM 11.24.2 cPanel 11.24.5-R37946
    CENTOS 5.4 i686 on virtuozzo - WHM X v3.1.0

    I have the following accounts on my webserver cpanel:

    Root
    Admin (reseller)
    Admin (end-user)

    The Problem I get when logging into the Admin (reseller) account is the following:

    No matter on which menulink I click on I get the following error:

    Template file /usr/local/cpanel/whostmgr/docroot/themes/reseller/templates/selscript.tmpl does not exist.

    Template file /usr/local/cpanel/whostmgr/docroot/themes/reseller/templates/listaccts.tmpl does not exist.

    etc....

    I believe that I do not have the template "reseller" on my Cpanel, so I created one called "reseller" by cloning the "x3" template and then renaming it to "reseller". But this did not solve my problem.

    I also cannot log out of my Admin (reseller) account anymore because there is no logout button anymore.

    Is there anyway I can get this to work again? Maybe change it back to the x3 theme? I have tried doing this through my Root account but it does not work.

    Any ideas? Please. I would be very thankful!

    All the best
    Frank
     
    #1 FrankB, Nov 3, 2009
    Last edited: Nov 3, 2009
  2. cPanelDon

    cPanelDon cPanel Quality Assurance Analyst
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    What is the name of the WHM theme being used by the reseller account?

    For reference, the WHM theme may be defined or viewed manually; the file that stores the WHM theme is located as follows:

    For root:
    /root/.whmtheme

    For resellers (where "username" is that of the reseller):
    /home/username/.whmtheme

    A command such as "cat" could be used to view the theme:
    Code:
    # cat /root/.whmtheme
# cat /home/username/.whmtheme
    To set the WHM theme back to the default, you could use the following:
    Code:
    # echo "x" > /root/.whmtheme
# echo "x" > /home/username/.whmtheme
    To locate and view defined WHM themes for all resellers, "find" could be used along with "grep" as seen in the following example:
    Code:
    # find /home -maxdepth 2 -type f -name ".whmtheme" -exec grep -H "" '{}' \;
    If there is no file named ".whmtheme" in the reseller user's home directory, then the reseller user may not have attempted changing the theme and so the default should be in-use.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #2 cPanelDon, Nov 3, 2009
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