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Temporarily block outgoing email for an account

Discussion in 'E-mail Discussion' started by camble, Jun 10, 2013.

  1. camble

    camble Member

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    I have a client, who seems to have a virus whereby an email is trying to be sent out at least once a minute to dozens of people, so in the last few days my SMTP limit has been reached within an hour or so, meaning that none of my clients can email for the rest of the day.

    I urgently need to disable outgoing emails for this client in order to prevent the emails being sent until they have the virus removed.
    I did a search but couldn't find exactly what I needed, so for the very short term I've suspended their account.


    If anybody could shed any light that'd be brilliant!

    Kind regards
    Liam
     
  2. quietFinn

    quietFinn Well-Known Member

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    You can change the password of the email account they use to authenticate when they send.
     
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  3. Infopro

    Infopro cPanel Sr. Product Evangelist
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    If its their website sending out emails, suspending the site is best I would think. If it's their email account, change their email and cPanel passwords to prevent access.
     
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  4. Serra

    Serra Well-Known Member

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    One thing that works well for stopping emails from a specific sender is to block in in the exim filters.

    if $header_from: matches "247\@yahoo\.com"
    then
    fail "PERM BLOCK: sending spam"
    endif

    You can also just drop them ail too.
     
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