Terminal tool - Error: The WebSocket handshake failed

G-e-o-r-g-e

Member
Feb 21, 2018
20
3
3
Greece
cPanel Access Level
Root Administrator
Hello - hope you're well.

I'm trying to access the Terminal tool inside cPanel.

I get this error:

Error: The WebSocket handshake failed at 9:47:43 AM.

I'm not using a VPN.

I have tried with both Firefox and Chrome.

Rebooting my PC didn't help.

I have tried to login from both of these URLs:



I have used the terminal in the past with no issues.

Can this be fixed?

Thanks!
 

Daniel12345

Member
Apr 6, 2021
13
1
78
cPanel
cPanel Access Level
Root Administrator
Good day, G-e-o-r-g-e!

If you are using CloudLinux or an unprivileged LXC container, the following articles may help you resolve this issue:
CloudLinux

LXC Container

If neither of these articles applies, I recommend creating a support ticket with our Technical Support team so they can take a closer look at the issue. Please post the ticket number here if you choose to do so I can follow along and make sure the thread stays updated.