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Terminate an account : a fatal error or timeout occurred while processing this directive

Discussion in 'General Discussion' started by Calf, May 27, 2016.

  1. Calf

    Calf Registered

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    Hello! When I terminate an account or create an account or add-on a domain and etc., it will appear an error:
    a fatal error or timeout occurred while processing this directive

    Kindly see attached picture.
    ERROR.png

    And log file:

    Code:
    Invalid lock file: '^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@' is not a PID. at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/cPanel/StateFile.pm line 63.
    [2016-05-27 19:19:19 +0800] warn [cpsrvd] The subprocess (whostmgr (whostmgr)) exited with an error: The subprocess reported error number 255 when it ended. at /usr/local/cpanel/Cpanel/Server/Handlers/SubProcess.pm line 155.
            Cpanel::Server::Handlers::SubProcess::_report_subprocess_errors(Cpanel::Server::Handlers::SubProcess=HASH(0x3a208d0)) called at /usr/local/cpanel/Cpanel/Server/Handlers/SubProcess.pm line 72
            Cpanel::Server::Handlers::SubProcess::handler(Cpanel::Server::Handlers::SubProcess=HASH(0x3a208d0), "subprocess_name", "whostmgr (whostmgr)", "subprocess_read_handle", IO::Handle=GLOB(0x3a1e9f0), "subprocess_write_handle", IO::Handle=GLOB(0x3a22170), "api_type", "html", ...) called at cpsrvd.pl line 6475
            cpanel::cpsrvd::cpHandler("app", "whostmgr", "json", 0, "document", "./scripts/killacct") called at cpsrvd.pl line 5685
            cpanel::cpsrvd::dodoc_whostmgrd() called at cpsrvd.pl line 1674
            cpanel::cpsrvd::dodoc(HASH(0xf21cc8)) called at cpsrvd.pl line 1347
            cpanel::cpsrvd::handle_one_connection() called at cpsrvd.pl line 841
            cpanel::cpsrvd::script() called at cpsrvd.pl line 334
    
    
    StateFile.pm line 63
    statefile.png
     
    #1 Calf, May 27, 2016
    Last edited by a moderator: May 27, 2016
  2. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

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    Hello,

    Could you verify if the account is stored on a NFS mount, or if any NFS mounts exist on the system?

    Thank you.
     
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