Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

Terminated account still sending email

Discussion in 'E-mail Discussion' started by StreamingGuy, Feb 6, 2016.

  1. StreamingGuy

    StreamingGuy Registered

    Joined:
    Feb 6, 2016
    Messages:
    1
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Michigan
    cPanel Access Level:
    Root Administrator
    We had an account that was sending large amounts of spam, and terminated that account. However, this account still appears under the "View Sent Summary" and the failed and deferred count increases with every report generation. I have enabled SMTP Restrictions and enabled the setting that prevents nobody from sending email. What more needs to be done to stop email from being sent?

    Thanks!
     
  2. SysSachin

    SysSachin Well-Known Member

    Joined:
    Aug 23, 2015
    Messages:
    604
    Likes Received:
    43
    Trophy Points:
    28
    Location:
    India
    cPanel Access Level:
    Root Administrator
    Twitter:
    Hello,

    Are you sure they are still sending emails, or are emails in queue from before the terminated account?
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  3. 24x7ss

    24x7ss Well-Known Member

    Joined:
    Sep 30, 2014
    Messages:
    271
    Likes Received:
    16
    Trophy Points:
    18
    Location:
    India
    cPanel Access Level:
    Root Administrator
    Twitter:
    Hello :),

    Please check the Exim queue, it appears that the email is stuck in queue and exim is repeatedly trying to send it. Which might be causing frozen emails in queue.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    45,423
    Likes Received:
    1,960
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
Loading...

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice