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SOLVED Terminating Account Issue

Discussion in 'General Discussion' started by saleh2, Jan 14, 2019.

  1. saleh2

    saleh2 Registered

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    /usr/local/cpanel/scripts/removeacct laithedugo [options]

    API failure: Need “_removed_tls” set! at /usr/local/cpanel/Whostmgr/Accounts/Remove/Cleanup.pm line 449.
     
    #1 saleh2, Jan 14, 2019
  2. cPanelLauren

    cPanelLauren Forums Analyst II Staff Member

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    Hello @saleh2

    This issue sounds like a case that was fixed in v76.0.11 CPANEL-24006 can you tell me what version of cPanel you're using?


    Thanks!
     
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    #2 cPanelLauren, Jan 15, 2019
  3. saleh2

    saleh2 Registered

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    CENTOS 6.10 kvm v76.0.17
     
    #3 saleh2, Jan 15, 2019
  4. cPanelLauren

    cPanelLauren Forums Analyst II Staff Member

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    Can you please open a ticket using the link in my signature? Once open please reply with the Ticket ID here so that we can update this thread with the resolution once the ticket is resolved.


    Thanks!
     
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    #4 cPanelLauren, Jan 16, 2019
  5. HostXNow_Chris

    HostXNow_Chris Active Member

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    Twitter:
    Seeing the same issue. What is the fix for this?
     
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    #5 HostXNow_Chris, Feb 18, 2019
  6. HostXNow_Chris

    HostXNow_Chris Active Member

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    Removing installed TLS resources …...Failed to enqueue Domain TLS entries for removal: Need FQDN! at /usr/local/cpanel/Cpanel/Domain/TLS.pm line 107.
    Cpanel::Domain::TLS::has_tls("Cpanel::Domain::TLS::Write", undef) called at /usr/local/cpanel/Cpanel/Domain/TLS/Write.pm line 331
    Cpanel::Domain::TLS::Write::__enqueue_unset_tls_no_task_queue("Cpanel::Domain::TLS::Write", ARRAY(0x13a1618)) called at /usr/local/cpanel/Cpanel/Domain/TLS/Write.pm line 143
    Cpanel::Domain::TLS::Write::enqueue_unset_tls(undef, undef) called at /usr/local/cpanel/Whostmgr/Accounts/Remove/Cleanup.pm line 401
    Whostmgr::Accounts::Remove::Cleanup::__ANON__() called at /usr/local/cpanel/3rdparty/perl/526/lib64/perl5/cpanel_lib/Try/Tiny.pm line99
    eval {...} called at /usr/local/cpanel/3rdparty/perl/526/lib64/perl5/cpanel_lib/Try/Tiny.pm line 90
    Try::Tiny::try(CODE(0x31adaa8), Try::Tiny::Catch=REF(0x31cff20)) called at /usr/local/cpanel/Whostmgr/Accounts/Remove/Cleanup.pm line405
    Whostmgr::Accounts::Remove::Cleanup::_tls(Whostmgr::Accounts::Remove::Cleanup=HASH(0x1420968)) called at /usr/local/cpanel/Whostmgr/Accounts/Remove/Cleanup.pm line 135
    Whostmgr::Accounts::Remove::Cleanup::__ANON__() called at /usr/local/cpanel/3rdparty/perl/526/lib64/perl5/cpanel_lib/Try/Tiny.pm line99
    eval {...} called at /usr/local/cpanel/3rdparty/perl/526/lib64/perl5/cpanel_lib/Try/Tiny.pm line 90
    Try::Tiny::try(CODE(0x34d1ed0), Try::Tiny::Catch=REF(0x3385928)) called at /usr/local/cpanel/Whostmgr/Accounts/Remove/Cleanup.pm line149
    Whostmgr::Accounts::Remove::Cleanup::run(Whostmgr::Accounts::Remove::Cleanup=HASH(0x1420968)) called at /usr/local/cpanel/Whostmgr/Accounts/Remove.pm line 424
    Whostmgr::Accounts::Remove::_killacct("user", "<snipped>", "killdns", 1) called at /usr/local/cpanel/Whostmgr/Accounts/Remove.pm line 948
    Whostmgr::Accounts::Remove::_removeaccount("user", "<snipped>", "keepdns", undef, "force", undef) called at bin/removeacct.pl line 72
    Use of uninitialized value in hash element at /usr/local/cpanel/Whostmgr/Accounts/Remove/Cleanup.pm line 414.
    Use of uninitialized value in hash element at /usr/local/cpanel/Whostmgr/Accounts/Remove/Cleanup.pm line 415.
    ...Failed
    Need “_removed_tls” set! at /usr/local/cpanel/Whostmgr/Accounts/Remove/Cleanup.pm line 449.

    The cause of this must be because the account already existed on the server with a different domain and when I restored the domain using overwrite option it restored the account with the latest domain different to the domain that was already used for the main domain.

    Could not install SSL and now when try to remove the account it does not remove. Seems an old bug caused by allowing an account to be overwritten with the same username and different domain when it shouldn't?
     
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    #6 HostXNow_Chris, Feb 18, 2019
  7. cPanelLauren

    cPanelLauren Forums Analyst II Staff Member

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    Hi @HostXNow_Chris

    We have two cases for this and one is reportedly fixed in v76 of cPanel/WHM where the other similar one is fixed in v80 (not yet released)

    Ultimately it stems from broken/missing userdata for that domain on the account which as you speculated most likely existed on the server previously. Can you tell me if /var/cpanel/user/$user/ exists?
     
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    #7 cPanelLauren, Feb 18, 2019
  8. HostXNow_Chris

    HostXNow_Chris Active Member

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    Yes, the username is there at /var/cpanel/user

    Checking the restore I can see cPanel did this

    The system replaced the incorrect main domain “<snipped>” with the domain “<snipped>” from the cPanel user file in order to repair the userdata for “<snipped>”.

    cPanel should not have allowed the account to be restored with the same username when the domain is different if it does not support it, right? How to correct the problem?

    Thanks,
    Chris
     
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    #8 HostXNow_Chris, Feb 18, 2019
  9. cPanelLauren

    cPanelLauren Forums Analyst II Staff Member

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    Hi @HostXNow_Chris

    For this if you're on v76 or higher the case is CPANEL-25278 and the resolutions provided below should be useable.
    and it's resolved in v80 but until then the suggested workarounds are as follows:

     
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    #9 cPanelLauren, Feb 18, 2019
    Last edited: Mar 15, 2019
  10. HostXNow_Chris

    HostXNow_Chris Active Member

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    Twitter:
    I have created a ticket for this

    Your Support Request ID is: 11466065

    Please check it asap.
     
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    #10 HostXNow_Chris, Feb 18, 2019
  11. HostXNow_Chris

    HostXNow_Chris Active Member

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    Twitter:
    Ok. It has been corrected now. Thanks.
     
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    #11 HostXNow_Chris, Feb 18, 2019
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  12. joeyadquest

    joeyadquest Member

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    can i remove the user in /var/cpanel/users/$USER
     
    #12 joeyadquest, Mar 14, 2019
  13. cPanelLauren

    cPanelLauren Forums Analyst II Staff Member

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    I'd suggest fixing the userdata file then attempting to terminate the account, otherwise remove the userdata file and try the same.
     
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    #13 cPanelLauren, Mar 15, 2019
  14. joeyadquest

    joeyadquest Member

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    upload_2019-3-19_12-31-6.png
    i removed this user in /var/cpanel/users/$USER but it not disappear. How can i terminate it
     
    #14 joeyadquest, Mar 19, 2019
  15. cPanelLauren

    cPanelLauren Forums Analyst II Staff Member

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    Hi @joeyadquest


    I'd suggest fixing the userdata and user files then attempting to remove once more as suggested earlier on as a workaround. So readd the user in /var/cpanel/users/$user and ensure it's present in /var/cpanel/userdata/$user then attempt to terminate once more.
     
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    #15 cPanelLauren, Mar 19, 2019
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