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Terminating User Stuck on "Removing MySQL databases and users."

Discussion in 'General Discussion' started by kray, Apr 9, 2014.

  1. kray

    kray Member

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    I went to create an account from a cmove file and while it was importing databases my internet connection dropped so I went to terminate the account from WHM. It performed a bunch of operations and now hangs on Removing MySQL databases and users. So I went to the command line and used /scripts/killacct and it still hangs on Removing MySQL databases and users. What do I do?
     
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello :)

    How large is the database associated with the account? In regards to the process hanging, how long is it hanging for? Have you tried manually deleting the database using the mysql command line?

    Thank you.
     
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  3. kray

    kray Member

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    the database is large but not so large that it would take this long by far. I'm on my third attempt to terminate and i've let hours go by. The creation process I had initiated only lasted about 20 minutes at the most. I tried logging into mysql with root but the root password for mysql doesn't seem to be the same as for SSH for some reason (this is a fresh centos/cpanel install BTW).
     
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Try manually dropping the database (either through phpMyAdmin or the mysql command line). You can change the MySQL root password via:

    "WHM Home » SQL Services » MySQL Root Password"

    Thank you.
     
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