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The account or domain may not exist error

Discussion in 'E-mail Discussion' started by Kurt Duane, Jan 9, 2018.

  1. Kurt Duane

    Kurt Duane Registered

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    I've gotten this issue where the mail is frozen in the mail queue "The mail server could not deliver mail to "user@hostname". The account or domain may not exist, they may be blacklisted, or missing the proper dns entries." i think im getting user@hostname instead of user@mydomain.com
     
  2. RadWebHosting

    RadWebHosting Active Member

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    Have you verified the dns and mx of your email accounts?
     
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  3. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello,

    Can you provide more information about the type of message that is in the mail queue? For instance, is it a bounced message stemming from email sent out through a PHP script on the account? If so, you may want to configure the PHP script to send out email using SMTP authentication instead of the PHP mail function.

    Thank you.
     
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  4. Kurt Duane

    Kurt Duane Registered

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    Hi, we've noticed that the dns is not pointed correctly and we are waiting for it to be pointed will this fix the issue here?
     
  5. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello,

    Yes, if the DNS for a domain name or the server's hostname does not properly resolve to the correct IP address, then it can lead to the issue you have reported.

    Thank you.
     
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