Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

The account or domain may not exist error

Discussion in 'E-mail Discussions' started by Kurt Duane, Jan 9, 2018.

  1. Kurt Duane

    Kurt Duane Registered

    Joined:
    Jan 9, 2018
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Philippines
    cPanel Access Level:
    Root Administrator
    I've gotten this issue where the mail is frozen in the mail queue "The mail server could not deliver mail to "user@hostname". The account or domain may not exist, they may be blacklisted, or missing the proper dns entries." i think im getting user@hostname instead of user@mydomain.com
     
  2. RadWebHosting

    RadWebHosting Active Member

    Joined:
    May 6, 2016
    Messages:
    26
    Likes Received:
    4
    Trophy Points:
    3
    Location:
    Dallas, Texas
    cPanel Access Level:
    DataCenter Provider
    Twitter:
    Have you verified the dns and mx of your email accounts?
     
  3. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    41,516
    Likes Received:
    1,616
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Hello,

    Can you provide more information about the type of message that is in the mail queue? For instance, is it a bounced message stemming from email sent out through a PHP script on the account? If so, you may want to configure the PHP script to send out email using SMTP authentication instead of the PHP mail function.

    Thank you.
     
  4. Kurt Duane

    Kurt Duane Registered

    Joined:
    Jan 9, 2018
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Philippines
    cPanel Access Level:
    Root Administrator
    Hi, we've noticed that the dns is not pointed correctly and we are waiting for it to be pointed will this fix the issue here?
     
  5. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    41,516
    Likes Received:
    1,616
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Hello,

    Yes, if the DNS for a domain name or the server's hostname does not properly resolve to the correct IP address, then it can lead to the issue you have reported.

    Thank you.
     
Loading...

Share This Page