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the backup procedure, download at my NAS device deleted accounts

Discussion in 'General Discussion' started by thanasis, Mar 13, 2018.

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  1. thanasis

    thanasis Active Member

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    Hello all,
    the backup procedure yesterday download at my NAS device deleted accounts!!!
    These account i had deleted (terminate) from my VPS at 5 March 2018!
     
    #1 thanasis, Mar 13, 2018
    Last edited: Mar 13, 2018
  2. webhostuk

    webhostuk Well-Known Member

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    Can you share some more details on what exact thing you were trying here?
     
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  3. thanasis

    thanasis Active Member

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    I have at my vps some accounts (websites).
    Recently i deleted some of them.
    Yesterday the backup download at my NAS the deleted accounts (websites).
    I checked at my VPS, but these accounts doesnt exists!!!

    (sorry for my previous post, mobile t9, issues )
     
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Twitter:
    Hello,

    Could you elaborate some more on the specific issue you encountered? For instance, are you stating that backups for terminated accounts exist on the remote destination? Or, is the issue that backups for terminated accounts do not exist on the remote backup destination?

    Thank you.
     
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  5. thanasis

    thanasis Active Member

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    Backups for terminated accounts exist on the remote destination.
    And in my VPS these accounts do not exist!
     
  6. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello,

    This is normal behavior. Backups are stored and pruned based on the date of the individual backup directory they are stored in. Thus, terminated accounts are retained for the duration of your backup retention settings:

    Backup Configuration - Version 70 Documentation - cPanel Documentation

    Here's a feature request that may interest you:

    Manage backups of terminated accounts

    Thank you.
     
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  7. thanasis

    thanasis Active Member

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    Im using Weekly Backup with 4 Retentions.
    Will the terminated accounts (websites) back up for 4 weeks?

    Also, where are these files (physical path) for the terminated accounts ?
     
    #7 thanasis, Mar 13, 2018
    Last edited: Mar 13, 2018
  8. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Yes, the backups for the the terminated accounts will remain until the last dated backup directory with a backup of those accounts is pruned. If you retain four weekly backups, then that will happen after four weeks time when the oldest weekly backup is pruned.

    Thank you.
     
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  9. thanasis

    thanasis Active Member

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    Have a look at my NAS screenshot.
    The backup was taken yesterday.
    The marked account (website), didn't exist yesterday at my VPS. I had deleted it one week ago!

    Is it normal?
     

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    #9 thanasis, Mar 13, 2018
    Last edited: Mar 13, 2018
  10. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Twitter:
    Hello,

    Can you post the contents of your /var/cpanel/backups/config file? EX:

    Code:
    cat /var/cpanel/backups/config
    Thank you.
     
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  11. thanasis

    thanasis Active Member

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    Please have a look...
     

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  12. cPanelMichael

    cPanelMichael Technical Support Community Manager
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